Business Strategies and Succession Planning Training Online Bundle, 5 Certificate Courses

Create Success In The Global Market

Business Strategies and Succession Planning Training Online Bundle, 5 Certificate Courses

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Get Global Business Strategies, Business Succession Planning: Developing and Maintaining a Succession Plan, Basic Business Management: Boot Camp for Business Owners, Business Process Management, and Business Ethics for the Office in this Bundle

1. Global Business Strategies: Create Success In The Global Market

Consider the different aspects of how business is conducted around the world. Various currencies, cultural customs, trade laws, border rules, import/export regulations, and more all come into play in each country (and sometimes within the states or provinces within it). To complicate matters further, these elements are constantly evolving. Add in the rapid pace of change of technology, legal questions surrounding the Internet and e-commerce, and growing security concerns, and you’ve got an extremely complex global marketplace.

This course provides an overview of the various factors that a business must consider before going global. Students will also begin considering how they can expand their business to the global marketplace using a variety of planning techniques. We strongly recommend that participants complete our “Entrepreneurship 101” and “Basic Business Management” programs before taking this course.

2. Business Succession Planning: Developing and Maintaining a Succession Plan: Develop A Succession Plan

Change is a hallmark of today’s business world, especially in terms of the workforce. Succession planning can help you make the most of that change by ensuring that when someone leaves, there is someone ready to take their place.

This course will teach you how to develop and maintain a succession plan with the SUCCESS model, which includes developing a system, identifying resources, creating risk assessments, developing action plans, implementing those plans, and evaluating the results.

3. Basic Business Management: Boot Camp for Business Owners: Learn the Basics of Business Management

Owning a business requires a vision balanced with attention to detail. You need to be a generalist who understands the multiple aspects of running a business, as well as the ability to step back and see the big picture and to reach into the future. This course will give you the basic business management skills that you need for success.

This course will give you all the skills that you need as a new business owner. You’ll learn how to develop your organizational chart, manage operations, speak knowledgeably about finance, hire the right people, build your brand, market your product online and offline, complete a strategic plan and a succession plan, and build your customer base. You’ll also learn the basics of leadership and tips for taking your business to the next level.

4. Business Process Management: Learn How to Manage Business Processes 

Business process management helps organizations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimized. This course will introduce you to business process management, which can help your organization successfully perform these activities.

To begin this course, you will learn about business process management and three related skill areas: business analysis, enterprise content management, and business process re-engineering. Then, you will work through the five stages of the business process life cycle: vision, design, modeling, execution, monitoring, and optimization. Tools such as automation, business rules, workflow engines, what-if analysis, process mining, business activity monitoring, the balanced scorecard, Lean, and Six Sigma are also covered.

5. Business Ethics for the Office: Define Your Ethical Framework

What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. This course will help you define your ethical framework to make solving ethical dilemmas easier.

In this course, you will learn what the terms ethics, morals, and values mean. Then, you will learn about several different ethical frameworks, including Kohlberg’s six stages, philosophical approaches, personal values, and codes of ethics. You will also learn how to avoid ethical dilemmas, make ethical decisions, handle common ethical dilemmas, and recover from mistakes.

Receive Lifetime Access to Course Materials, so you can review at any time.

Learn how to evolve your business knowledge with our entrepreneurship courses by enrolling today!

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

Business Strategiess and Succession Planning Training Bundle, 5 Courses includes the following courses, below is a summary of each course: 

Course 1 - Certificate In Global Business Strategies Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: Understanding the Global Business Environment

  •     Defining Globalization
  •     Making Connections
  •     Factors in Globalization
  •     Your Presence in the Marketplace
  •     The Role of Human Resources
  •     Open for Business
  •     Exercising Knowledge (Pre-Assignment Review)
  •     Top Trends
  •     Take on the World

Session 3: The Global Trade Market

  •     Evaluating Your Options
  •     Supporting Organizations
  •     Making Connections
  •     Understanding Trade Agreements
  •     How Trade Transactions Work
  •     Transactional Dealings
  •     Collaborative Transactions
  •     Supply Alliances
  •     Making Connections

Session 4: Products and Services

  •     How Services Are Traded
  •     Making Connections
  •     Imports vs. Exports
  •     Separating Products from Services
  •     How Intangible Products Fit In
  •     Contractual Entries
  •     Whats Your Value?
  •     Developing Your Value Proposition
  •     Mechanics of a Trade Transaction

Session 5: E-Commerce on the Global Stage

  •     What is E-Commerce?
  •     Making Connections
  •     Protection of Information
  •     Security Checklist
  •     Basic E-Commerce Business Models
  •     Give It A Go
  •     E-Commerce Goals and Models
  •     Making Connections

Session 6: Working in the Global Context

  •     Bridging the Cultural Gap
  •     Looking at Culture
  •     Keeping an Open Mind
  •     Stepping Over the Cultural Gap
  •     Building Relationships
  •     Making Connections
  •     Tips for Bridging the Cultural Gap
  •     Is There a Global Culture Developing?
  •     Making Connections

Session 7: The Economics of Global Business

  •     Managing Multiple Currencies
  •     The Currency Conversion Process
  •     Making Connections
  •     Mitigating Your Risks
  •     Basics of Trade Finance
  •     Financing
  •     Mitigating Risk
  •     Export Credit Agencies
  •     Documentation
  •     Getting Paid
  •     Trade Finance and Technology
  •     Making Connections

Session 8: The Logistics of Global Business

  •     Introduction to Supply Chain Management
  •     Keys to Success
  •     The Need for Excellence in Supply Chain Management
  •     The Supply Chain
  •     The Supply Management Leader
  •     Making Connections
  •     Identifying and Meeting Documentation Requirements
  •     Packaging and Labeling
  •     Making Connections
  •     Security and Safety
  •     Transporting Dangerous Goods
  •     Seeking Out Specialists
  •     Negotiating Market Entry
  •     The Negotiation Process
  •     Influencing Elements

Session 9: Rules and Regulations

  •     International Regulations
  •     Public-Trade Law
  •     Trade Agreements
  •     Certificates of Origin
  •     Extraterritoriality and Fair Trade
  •     Price Cartels
  •     The Role of the World Trade Organization
  •     Health and Environmental Regulations
  •     The Role of ECAs
  •     Getting the Right Advice: The Legal Bits
  •     Considering the Remedies
  •     Mediation
  •     Arbitration or Litigation
  •     Where to Litigate
  •     Government Agencies
  •     Testing the Waters

Session 10: Beyond the Rules – Ethical Concerns

  •     The Ethical Conundrum
  •     Ethical Dilemmas
  •     Case Studies
  •     Making Connections
  •     Different Points of View
  •     The Friedman View
  •     Cultural Relativist View
  •     Righteous Moralist View
  •     Making Connections
  •     Corporate Social Responsibility
  •     The Three Levels
  •     Making Connections
  •     Sustainability
  •     Case Studies
  •     Codes of Conduct
  •     Developing a Code of Conduct
  •     Making Connections

Session 11: Choosing Your Growth Strategy

  •     The AAA Approach
  •     Leveraging Triple A
  •     Case Study
  •     A Strategic Approach
  •     Making Connections

Session 12: Building Your Growth Plan

  •     A Business Framework
  •     The Purpose of the Plan
  •     Outlining the Plan
  •     Global Business Plan Worksheet, Part One
  •     Global Business Plan Worksheet, Part Two
  •     Global Business Plan Worksheet, Part Three
  •     Global Business Plan Worksheet, Part Four
  •     The Planning Process
  •     Planning Worksheet, Part One
  •     Planning Worksheet, Part Two
  •     Planning Worksheet, Part Three
  •     Market Evaluation
  •     Pulling the Pieces Together
  •     Making Connections

Session 13: Implementing Your Growth Plan

  •     Getting Your Product or Service to Global Markets
  •     Creating the Right Strategy
  •     Making Connections
  •     Marketing Plan Worksheet, Part One
  •     Marketing Plan Worksheet, Part Two
  •     Exit Strategy
  •     Diagnosing Issues
  •     Developing Product Names
  •     Case Studies
  •     Color Choices
  •     Summary

Session 14: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 2 - Certificate In Business Succession Planning: Developing and Maintaining a Succession Plan Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: A Need for Succession Planning

  • Defining Succession Planning
  • The Definitions

 Session 3: Defining a Succession Plan

  • Strong Leaders and a Strong Organization
  • What’s Important?
  • Making Connections
  • Components of the Plan
  • SUCCESS Model
  • Breaking Down the Model
  • Setting the Scope
  • Case Study One
  • Case Study Two

 Session 4: Pre-Assignment Review

  • Task
  •  Session 5: Identifying Resources and Analyzing Risks
  • Understanding the Marketplace
  • What About Loyalty?
  • Finding the Talent
  • Coping with Change
  • Developing External Successors
  • Risk Assessment
  • Sample Risk Analysis
  • Summary

 Session 6: Defining Roles, Responsibilities, and Functions

  • Key Factors
  • The Role of Individualized Engagement Plans
  • Who Gets a Plan?
  • Succession Plan Profile
  • Working the Plan
  • Assignment #1: Complete a Risk Assessment
  • Assignment #2: Complete a First Draft of an IEP
  • Assignment #3: Create a Biography of Up to 250 Words

 Session 7: Gathering Information

  • Moving Through the Layers
  • Revisiting the Organizational Chart
  • Making Connections

 Session 8: Forecasting Needs

  • Key Ingredients of a Successful Plan
  • Coaching and Mentoring
  • Making Connections
  • Develop Reliable Data Gathering

 Session 9: Putting the Plan Together

  • Using Appreciative Inquiry (AI)
  • A Permanent Vacation
  • Tough Choices
  • How to Choose the Leader
  • Sample Assessment
  • Making Connections

 Session 10: Putting the Plan into Action

  • Phased Implementation
  • Changes to Consider
  • Making Connections
  • Succession Plan Organizational Chart
  • Technology
  • Making Connections

 Session 11: Evaluating and Reviewing the Plan

  • Evaluation Challenges
  • Evaluation Process
  • Breaking Down the Steps
  • Sample Evaluation
  • Succession Program Evaluation Checklist
  • Action Steps That Result From This Assessment
  • Checking out the Checklist

 Session 12: Your Action Plan

  • Plan and Then Do
  • Next Steps
  • Making Connections

 Session 13: Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 3 - Certificate In Basic Business Management: Boot Camp for Business Owners Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Who Are You and What Are You About?

  • What is Our Business?
  • Making Connections
  • Pre-Assignment Review
  • The Owner’s Role
  • Ingredients for Success
  • The Business Owner
  • The Entrepreneur
  • The Freelancer
  • Words of Wisdom
  • Keeping Things Moving

 Session 3: Designing Your Organizational Structure

  • Bringing the Idea to Life
  • Getting Started
  • Growth Phase One
  • Growth Phase Two
  • Putting the Pieces Together
  • Looking at the Options
  • Geographic Structure
  • Divisional Structure
  • Matrix Structure
  • Summary
  • Making Connections
  • Differences for Corporations
  • Choosing Board Members
  • Board Issues
  • The Role of Shareholders
  • The Big Picture
  • Words of Wisdom
  • Current Thinking
  • Making Connections

 Session 4: Introduction to Operations Management

  • Defining Operations Management
  • What Does It All Mean?
  • Envisioning the Process
  • Introduction to Types of Operations
  • Types of Operations
  • Practical Application

 Session 5: Understanding Financial Terms

  • Finance
  • Recording Financial Transactions
  • General Accepted Accounting Principles (GAAP)
  • The Income Statement
  • Income Statement Equation
  • Sample Income Statement
  • The Balance Sheet
  • Balance Sheet Equation
  • More About Balance Sheets
  • Current vs. Fixed Assets
  • Cash Flow Statement
  • Statement of Retained Earnings

 Session 6: Getting the Right People in Place

  • Six Essential Steps of Hiring
  • More about Orientation
  • More about Onboarding
  • Making Connections

 Session 7: Getting Your Product Together

  • Inventory Management
  • Types of Inventory
  • More About Inventory
  • Understanding the Value Chain
  • Making Connections
  • Outsourcing Options
  • Quality Control
  • Quality Control Philosophy

 Session 8: Building a Corporate Brand

  • Your Brand
  • Example: Acme Widgets Inc.
  • Brand Names and Slogans
  • Do’s and Don’ts
  • Developing a Slogan
  • How People Will See Your Images
  • Choosing a Color
  • Color Spectrum Two
  • Fonts
  • Sans Serif Fonts
  • Specialty Fonts
  • Font Considerations
  • Simple Pictorial Mark
  • Letterform
  • Wordmark
  • Emblems
  • Working It Out

 Session 9: Marketing Your Product

  • About the Marketing Process
  • Cycle Overview
  • Stage One: Consumer and Market Analysis
  • What Do They Need?
  • Who is Buying Our Product? Who is Using Our Product?
  • What is the Buying Process?
  • How Can I Leverage Segmentation?
  • Segmentation Case Study
  • Stage Two: Analyzing the Competition and Yourself
  • SWOT Analysis
  • Next Steps
  • Stage Three: Analyzing Distribution Channels
  • Making Connections
  • Stage Four: Creating a Marketing Plan
  • Price
  • Price
  • Place
  • Promotion
  • Packaging
  • Making Connections
  • The Final Stages: Implement, Evaluate, Review, Revise
  • Leveraging Social Media

 Session 10: Selling Your Product

  • Building Your Sales Force
  • The Sales Cycle
  • Initiate
  • Initiate
  • Build
  • Manage
  • Optimize

 Session 11: Planning for the Future

  • Introduction to Strategic Planning
  • Identifying Your Stakeholders
  • Taking the Right Approach
  • Making Connections
  • The Strategic Plan Pyramid

 Session 12: Goal Setting and Goal Getting

  • Setting Achievable Goals: Identifying Outcomes
  • The Four Perspectives
  • Customizing the Perspectives
  • Timeline for Your Plan
  • Goals with SPIRIT
  • Getting Into It

 Session 13: Succession Planning 101

  • What is Succession Planning?
  • Replacing vs. Succeeding
  • Defining Succession Planning

 Session 14: Managing Your Money

  • What is a Budget?
  • Test All Assumptions
  • How Was Last Year?
  • How’s The Marketplace Doing?
  • What’s It Costing?
  • Managing Your Budget
  • Know Your Accruals
  • Getting it Right

 Session 15: Ethics 101

  • Are You Ready?
  • Sample Codes of Ethics
  • Rotary Four-Way Test
  • Minnesota Principles
  • Asimov’s Three Laws of Robotics
  • Your Code of Ethics

 Session 16: Building a Strong Customer Care Team

  • The Pillars of Success
  • The Critical Elements of Customer Service
  • Making Connections
  • The Remaining Elements
  • Critical Element Three: Given Life by the Employeess
  • Critical Element Four: Be a Problem Solver
  • A Problem Solving Process
  • Critical Element Five: Measure It
  • Critical Element Six: Reinforce It
  • Developing and Maintaining Relationships

 Session 17: Training Employees for Success

  • Why Continuous Learning?
  • Factors for Learning Success
  • Getting Motivated for Training
  • Steps in the Learning Process
  • Making Connections

 Session 18: Leadership Essentials

  • Leading and Managing
  • Leadership Styles
  • Making Connections
  • Applying the Styles
  • The Cycle of Styles
  • Managing Performance
  • Making Connections

 Session 19: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 4 - Certificate In Business Process Management Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: The Fundamentals of Business Process Management

  • What is Business Analysis?
  • How Do I Conduct A Business Analysis?
  • What is Enterprise Content Management?
  • Defining Content
  • Defining Enterprise Content Management
  • Enterprise Content Management Model
  • The Role of ECM in Business Process Management
  • What is Business Process Re-Engineering?
  • Case Study
  • About Business Process Re-Engineering
  • Role of BPR in Business Process Management
  • Business Process Re-Engineering Model
  • Breaking Down the Model

 Session 3: Defining Business Process ManagementTitle

  • What is Business Process Management?
  • What are Processes?
  • Layers of Business Process Management
  • The Management Level
  • The Process Level
  • The Implementation Level
  • Brief History of Business Process Management
  • What are the Benefits of Business Process Management?
  • BPM Benefits
  • Summary

 Session 4: Reflecting on Processes

  • Pre-Assignment Review

 Session 5: The Business Process Life Cycle

  • Introduction
  • The Business Process Life Cycle
  • Breaking Down the Model

 Session 6: The Vision Phase

  • Creating a Vision and Seeing the Big Picture
  • What is a Vision?
  • Creating a Vision
  • Focusing on the Future
  • Preparing for Change
  • Sharing Your Vision
  • Benefits of a Shared Vision
  • Dreaming Big

 Session 7: The Design Phase

  • Gathering Information
  • Amount of Human Interaction with Technology
  • Level of Automation
  • Case Study
  • Role of Content
  • Volume of Work
  • Complexity of Process
  • Defining Your Problem
  • Rephrase the Problem
  • Rephrasing in Action
  • Expose and Challenge Assumptions
  • Use Facts
  • Grow Your Thinking
  • Shrink Your Environment Temporarily
  • Mini Case Study
  • Practice Multiple Perspectives
  • Turn it Upside Down
  • Frame the Problem Purposely and Positively
  • Summary
  • Introduction
  • Identify Your Future State
  • Analyze Current State
  • Steps to Bridge Gaps
  • Summary
  • About Process Mapping
  • What is Process Mapping?
  • Steps for Creating a Process Map
  • Tips and Important Points
  • Benefits of Process Mapping
  • Symbols and Their Meanings
  • Creating a Process Map with a Flow Chart
  • Digital Process Map
  • Making Connections
  • Creating a Process Map with a Swimlane Diagram
  • Sample Swimlane Process Map
  • Map it Out
  • Defining Improvements
  • Why is it Important to Define Improvements?
  • Case Study
  • Establishing Functions and Identifying Function Leaders
  • Identifying Function Leaders
  • Considerations when Choosing a Leader

 Session 8: The Modeling Phase

  • Performing What-if Analysis
  • Steps to Performing a What-If Analysis
  • Sample Guidelines
  • Second Step in Performing a What-If Analysis
  • Third Step in Performing a What-If Analysis
  • Case Study
  • Test Driving
  • Questions
  • Testing the Design
  • What Does it Mean to Test the Design?
  • Steps for Design Testing
  • Breaking Down the Model
  • Benefits of Iterative Design
  • Summary

 Session 9: The Execution Phase

  • Implementing Processes
  • Exploring Automation
  • Automating Processes
  • Benefits of Automation
  • Potential Pitfalls of Automation
  • Steps to Automate a Process
  • Summary
  • Understanding Business Rules
  • Making Connections
  • Benefits of Business Rules
  • Things to Watch Out For
  • The Role of Business Rules in Workflow Engines
  • Case Study
  • The Importance of Business Rules
  • Choosing Software
  • Making Connections
  • The Role of Workflow Engines
  • The Workflow Model
  • What is a Workflow Engine?
  • Making Connections
  • Workflows and Business Rules
  • Case Studies
  • Steps to Implement a Workflow Engine
  • Breaking Down the Model

 Session 10: The Monitoring Phase

  • Implementing Measures
  • Implementing Measures
  • Building Your Approach
  • Employee Feedback
  • What is Business Activity Monitoring (BAM)?
  • Making Connections
  • Benefits of Business Activity Monitoring
  • Purpose of Business Activity Monitoring
  • The Role of KPI’s
  • The Balanced Scorecard
  • Where Does BPM Fit?
  • Balanced Scorecard Example
  • Benefits of the Balanced Scorecard
  • Creating a Balanced Scorecard
  • Task
  • Scorecard Template
  • Identifying Gaps with Process Mining
  • Benefits of Process Mining

 Session 11: The Optimizing Phase

  • What It’s All About
  • Case Study
  • Case Study
  • Business Process Improvement
  • Six Steps of Business Process Improvement
  • Breaking Down Steps One to Five
  • Benefits of a Pilot
  • The Final Step
  • Introduction to Lean
  • The Toyoda Precepts
  • The Toyota Production System House
  • The Roof
  • The Pillars
  • The Core
  • The Foundation
  • The Seven Wastes
  • Summary
  • Making Connections
  • Cut Out the Waste
  • Task
  • Introduction to Six Sigma
  • The Six Sigma Approach
  • DMAIC Model
  • Breaking Down the Model
  • A Look at the Numbers
  • Sample Analysis
  • A Look at the Numbers
  • A Look at the Numbers
  • Summary
  • Tie It All Together
  •  A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 5 - Certificate In Business Ethics for the Office Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: What are Ethics?

  • Defining Ethics and Morals
  • The Grey Area
  • Step One: Identifying Your Values
  • Step Two: Defining Your Values
  • Step Three: Put It All Together

 Session 3: Taking Your Moral Temperature, Part One

  • Instructions
  • Scenario One
  • Scenario Two
  • Scenario Three
  • Scenario Four

 Session 4: Why Bother with Ethics?

  • Introduction

 Session 5: Kohlberg’s Six Stages

  • The Six Stages and Three Levels
  • Level One: Pre-Conventional Morality
  • Level Two: Conventional Morality
  • Level Three: Post-Conventional Morality
  • Example
  • Different Levels for Different Situations
  • Identifying Stages: Scenario One
  • Scenario Two
  • Scenario Three

 Session 6: Some Objective Ways of Looking at the World

  • An Introduction to Philosophy
  • The Golden Rule
  • The Golden Mean
  • Utilitarianism
  • The Categorical Imperitive
  • Utopianism
  • Applying Philosophical Approaches
  • Scenario Two
  • Scenario Three
  • Scenario Four
  • Scenario Five

 Session 7: What Does Ethical Mean?

  • Merck Pharmaceuticals
  • Developing Mectizan
  • Decision Analysis
  • Perspective One: A Merck Stockholder
  • Perspective Two: A Merck Employee
  • Perspective Three: A Drug Recipient
  • Perspective Four: Philosophical

 Session 8: Avoiding Ethical Dilemmas

  • Some Easy Strategies
  • Case Studies: Scenario One
  • Scenario Two
  • Scenario Three

 Session 9: Pitfalls and Excuses

  • Introduction

 Session 10: Developing an Office Code of Ethics

  • Are You Ready?
  • Sample Codes of Ethics
  • Rotary Four-Way Test
  • Minnesota Principles
  • U.S. Bank Ethical Principles
  • Asimov’s Three Laws of Robotics
  • Making Connections, Part One
  • Making Connections, Part Two
  • Your Code of Ethics

 Session 11: 22 Keys to an Ethical Office

  • The 22 Keys
  • Pre-Assignment Review

 Session 12: Basic Decision Making Tools

  • Model Introduction
  • The Problem Solving Model
  • Model Information
  • Another Perspective
  • The First Phase
  • Perception
  • Definition
  • Analysis, Part One
  • Analysis, Part Two
  • Analysis, Part Three
  • The Second Phase
  • Brainstorming
  • Checkerboard
  • Research and Report
  • Evaluation
  • Decision Making
  • The Third Phase
  • Planning
  • Implementation
  • Solution Planning Worksheet
  • The Problem Solving Toolkit
  • Sample Criteria
  • Force Field Analysis
  • Legitimizing Problems and Positions
  • The Communication Funnel
  • Using the Funnel

 Session 13: Ethical Decision Making Tools

  • Three Types of Tools
  • Tools for Quick Decisions: Ethical Priorities
  • Tools for Quick Decisions: The Smell Test
  • Advanced Processes: The Potter Box, Part One
  • Advanced Processes: The Potter Box, Part Two
  • Advanced Processes: The Kidder Process
  • Case Study
  • Task

 Session 14: Dilemmas with Company Policy

  • Common Dilemmas
  • The Third Option
  • Providing Solutions

 Session 15: Dilemmas with Co-Workers

  • Potential Dilemmas
  • Case Studies: Scenario 1
  • Scenario Two
  • Scenario Three
  • Scenario Four

 Session 16: Dilemmas with Clients

  • Potential Dilemmas
  • Making Connections

 Session 17: Dilemmas and Supervisors

  • Dilemmas with Your Supervisor
  • Plan A
  • Plan B, Part One
  • Plan B, Part Two
  • Plan B, Part Three
  • Plan C
  • Dilemmas as a Supervisor

 Session 18: What to Do When You Make a Mistake

  • Introduction
  • The Six-Step Plan

 Session 19: Taking Your Moral Temperature, Part Two

  • Instructions
  • Scenario One
  • Scenario Two
  • Scenario Three
  • Scenario Four
  • A Look Back

 Session 20: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

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(1146)
Average rating 3.5 out of 5 stars

9 June 2020 02:31:15 AM

Very helpful course. I have previously covered business ethics in a different course but this was very much in depth.

18 May 2020 07:39:38 PM

Very Good

6 May 2020 08:38:34 AM

Really helpful

4 May 2020 02:59:17 PM

Fantastic, informative course, I have enjoyed and learnt new information, which will be used to implement code of ethics in my practice. Thank you for creating this course.

1 May 2020 11:20:41 AM

Excellent! God bless!

1 May 2020 09:46:18 AM

Again straight to the point and practical

25 April 2020 06:16:19 PM

Great course, very informative. Would definitely recommend!

25 April 2020 04:13:33 AM

Great course

24 April 2020 05:42:50 PM

Very Good!!

21 April 2020 12:43:52 PM

Hello all-- very informative course-- wouldn't even hesitate to recommend it anybody & everybody-- keep learning-- Cheers

11 April 2020 11:34:16 PM

Excellent! God bless!

22 March 2020 07:41:43 AM

Good course
easy to understand
lots of information

24 February 2020 10:10:24 PM

Great course in the introduction of Business Succession Planning: Developing and Maintaining a Succession Plan, I found key points to very valuable and this new knowledge and skill I will be implementing and sharing in my organisation.

23 January 2020 07:09:03 AM

This Ethics course was awesome! Clear and to the point, as usual.

12 December 2019 09:28:36 PM

Learned the difference between succession planning workplace hiring and replacement hiring. 4D's of succession planning. Risk assessment involved in succession planning. Evaluation involving SPIRIT.

22 October 2019 03:32:17 PM

excellent course

19 July 2019 01:24:07 PM

challenging but successful

19 July 2019 12:26:53 AM

great and easy

15 July 2019 12:01:14 AM

Great and informative course

25 April 2019 04:25:28 PM

Great learning tool

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About this Course

Get Global Business Strategies, Business Succession Planning: Developing and Maintaining a Succession Plan, Basic Business Management: Boot Camp for Business Owners, Business Process Management, and Business Ethics for the Office in this Bundle

1. Global Business Strategies: Create Success In The Global Market

Consider the different aspects of how business is conducted around the world. Various currencies, cultural customs, trade laws, border rules, import/export regulations, and more all come into play in each country (and sometimes within the states or provinces within it). To complicate matters further, these elements are constantly evolving. Add in the rapid pace of change of technology, legal questions surrounding the Internet and e-commerce, and growing security concerns, and you’ve got an extremely complex global marketplace.

This course provides an overview of the various factors that a business must consider before going global. Students will also begin considering how they can expand their business to the global marketplace using a variety of planning techniques. We strongly recommend that participants complete our “Entrepreneurship 101” and “Basic Business Management” programs before taking this course.

2. Business Succession Planning: Developing and Maintaining a Succession Plan: Develop A Succession Plan

Change is a hallmark of today’s business world, especially in terms of the workforce. Succession planning can help you make the most of that change by ensuring that when someone leaves, there is someone ready to take their place.

This course will teach you how to develop and maintain a succession plan with the SUCCESS model, which includes developing a system, identifying resources, creating risk assessments, developing action plans, implementing those plans, and evaluating the results.

3. Basic Business Management: Boot Camp for Business Owners: Learn the Basics of Business Management

Owning a business requires a vision balanced with attention to detail. You need to be a generalist who understands the multiple aspects of running a business, as well as the ability to step back and see the big picture and to reach into the future. This course will give you the basic business management skills that you need for success.

This course will give you all the skills that you need as a new business owner. You’ll learn how to develop your organizational chart, manage operations, speak knowledgeably about finance, hire the right people, build your brand, market your product online and offline, complete a strategic plan and a succession plan, and build your customer base. You’ll also learn the basics of leadership and tips for taking your business to the next level.

4. Business Process Management: Learn How to Manage Business Processes 

Business process management helps organizations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimized. This course will introduce you to business process management, which can help your organization successfully perform these activities.

To begin this course, you will learn about business process management and three related skill areas: business analysis, enterprise content management, and business process re-engineering. Then, you will work through the five stages of the business process life cycle: vision, design, modeling, execution, monitoring, and optimization. Tools such as automation, business rules, workflow engines, what-if analysis, process mining, business activity monitoring, the balanced scorecard, Lean, and Six Sigma are also covered.

5. Business Ethics for the Office: Define Your Ethical Framework

What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. This course will help you define your ethical framework to make solving ethical dilemmas easier.

In this course, you will learn what the terms ethics, morals, and values mean. Then, you will learn about several different ethical frameworks, including Kohlberg’s six stages, philosophical approaches, personal values, and codes of ethics. You will also learn how to avoid ethical dilemmas, make ethical decisions, handle common ethical dilemmas, and recover from mistakes.

Receive Lifetime Access to Course Materials, so you can review at any time.

Learn how to evolve your business knowledge with our entrepreneurship courses by enrolling today!

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

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  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

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Receive Lifetime Access to Course Materials, so you can review at any time.

Business Strategiess and Succession Planning Training Bundle, 5 Courses includes the following courses, below is a summary of each course: 

Course 1 - Certificate In Global Business Strategies Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: Understanding the Global Business Environment

  •     Defining Globalization
  •     Making Connections
  •     Factors in Globalization
  •     Your Presence in the Marketplace
  •     The Role of Human Resources
  •     Open for Business
  •     Exercising Knowledge (Pre-Assignment Review)
  •     Top Trends
  •     Take on the World

Session 3: The Global Trade Market

  •     Evaluating Your Options
  •     Supporting Organizations
  •     Making Connections
  •     Understanding Trade Agreements
  •     How Trade Transactions Work
  •     Transactional Dealings
  •     Collaborative Transactions
  •     Supply Alliances
  •     Making Connections

Session 4: Products and Services

  •     How Services Are Traded
  •     Making Connections
  •     Imports vs. Exports
  •     Separating Products from Services
  •     How Intangible Products Fit In
  •     Contractual Entries
  •     Whats Your Value?
  •     Developing Your Value Proposition
  •     Mechanics of a Trade Transaction

Session 5: E-Commerce on the Global Stage

  •     What is E-Commerce?
  •     Making Connections
  •     Protection of Information
  •     Security Checklist
  •     Basic E-Commerce Business Models
  •     Give It A Go
  •     E-Commerce Goals and Models
  •     Making Connections

Session 6: Working in the Global Context

  •     Bridging the Cultural Gap
  •     Looking at Culture
  •     Keeping an Open Mind
  •     Stepping Over the Cultural Gap
  •     Building Relationships
  •     Making Connections
  •     Tips for Bridging the Cultural Gap
  •     Is There a Global Culture Developing?
  •     Making Connections

Session 7: The Economics of Global Business

  •     Managing Multiple Currencies
  •     The Currency Conversion Process
  •     Making Connections
  •     Mitigating Your Risks
  •     Basics of Trade Finance
  •     Financing
  •     Mitigating Risk
  •     Export Credit Agencies
  •     Documentation
  •     Getting Paid
  •     Trade Finance and Technology
  •     Making Connections

Session 8: The Logistics of Global Business

  •     Introduction to Supply Chain Management
  •     Keys to Success
  •     The Need for Excellence in Supply Chain Management
  •     The Supply Chain
  •     The Supply Management Leader
  •     Making Connections
  •     Identifying and Meeting Documentation Requirements
  •     Packaging and Labeling
  •     Making Connections
  •     Security and Safety
  •     Transporting Dangerous Goods
  •     Seeking Out Specialists
  •     Negotiating Market Entry
  •     The Negotiation Process
  •     Influencing Elements

Session 9: Rules and Regulations

  •     International Regulations
  •     Public-Trade Law
  •     Trade Agreements
  •     Certificates of Origin
  •     Extraterritoriality and Fair Trade
  •     Price Cartels
  •     The Role of the World Trade Organization
  •     Health and Environmental Regulations
  •     The Role of ECAs
  •     Getting the Right Advice: The Legal Bits
  •     Considering the Remedies
  •     Mediation
  •     Arbitration or Litigation
  •     Where to Litigate
  •     Government Agencies
  •     Testing the Waters

Session 10: Beyond the Rules – Ethical Concerns

  •     The Ethical Conundrum
  •     Ethical Dilemmas
  •     Case Studies
  •     Making Connections
  •     Different Points of View
  •     The Friedman View
  •     Cultural Relativist View
  •     Righteous Moralist View
  •     Making Connections
  •     Corporate Social Responsibility
  •     The Three Levels
  •     Making Connections
  •     Sustainability
  •     Case Studies
  •     Codes of Conduct
  •     Developing a Code of Conduct
  •     Making Connections

Session 11: Choosing Your Growth Strategy

  •     The AAA Approach
  •     Leveraging Triple A
  •     Case Study
  •     A Strategic Approach
  •     Making Connections

Session 12: Building Your Growth Plan

  •     A Business Framework
  •     The Purpose of the Plan
  •     Outlining the Plan
  •     Global Business Plan Worksheet, Part One
  •     Global Business Plan Worksheet, Part Two
  •     Global Business Plan Worksheet, Part Three
  •     Global Business Plan Worksheet, Part Four
  •     The Planning Process
  •     Planning Worksheet, Part One
  •     Planning Worksheet, Part Two
  •     Planning Worksheet, Part Three
  •     Market Evaluation
  •     Pulling the Pieces Together
  •     Making Connections

Session 13: Implementing Your Growth Plan

  •     Getting Your Product or Service to Global Markets
  •     Creating the Right Strategy
  •     Making Connections
  •     Marketing Plan Worksheet, Part One
  •     Marketing Plan Worksheet, Part Two
  •     Exit Strategy
  •     Diagnosing Issues
  •     Developing Product Names
  •     Case Studies
  •     Color Choices
  •     Summary

Session 14: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 2 - Certificate In Business Succession Planning: Developing and Maintaining a Succession Plan Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: A Need for Succession Planning

  • Defining Succession Planning
  • The Definitions

 Session 3: Defining a Succession Plan

  • Strong Leaders and a Strong Organization
  • What’s Important?
  • Making Connections
  • Components of the Plan
  • SUCCESS Model
  • Breaking Down the Model
  • Setting the Scope
  • Case Study One
  • Case Study Two

 Session 4: Pre-Assignment Review

  • Task
  •  Session 5: Identifying Resources and Analyzing Risks
  • Understanding the Marketplace
  • What About Loyalty?
  • Finding the Talent
  • Coping with Change
  • Developing External Successors
  • Risk Assessment
  • Sample Risk Analysis
  • Summary

 Session 6: Defining Roles, Responsibilities, and Functions

  • Key Factors
  • The Role of Individualized Engagement Plans
  • Who Gets a Plan?
  • Succession Plan Profile
  • Working the Plan
  • Assignment #1: Complete a Risk Assessment
  • Assignment #2: Complete a First Draft of an IEP
  • Assignment #3: Create a Biography of Up to 250 Words

 Session 7: Gathering Information

  • Moving Through the Layers
  • Revisiting the Organizational Chart
  • Making Connections

 Session 8: Forecasting Needs

  • Key Ingredients of a Successful Plan
  • Coaching and Mentoring
  • Making Connections
  • Develop Reliable Data Gathering

 Session 9: Putting the Plan Together

  • Using Appreciative Inquiry (AI)
  • A Permanent Vacation
  • Tough Choices
  • How to Choose the Leader
  • Sample Assessment
  • Making Connections

 Session 10: Putting the Plan into Action

  • Phased Implementation
  • Changes to Consider
  • Making Connections
  • Succession Plan Organizational Chart
  • Technology
  • Making Connections

 Session 11: Evaluating and Reviewing the Plan

  • Evaluation Challenges
  • Evaluation Process
  • Breaking Down the Steps
  • Sample Evaluation
  • Succession Program Evaluation Checklist
  • Action Steps That Result From This Assessment
  • Checking out the Checklist

 Session 12: Your Action Plan

  • Plan and Then Do
  • Next Steps
  • Making Connections

 Session 13: Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 3 - Certificate In Basic Business Management: Boot Camp for Business Owners Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Who Are You and What Are You About?

  • What is Our Business?
  • Making Connections
  • Pre-Assignment Review
  • The Owner’s Role
  • Ingredients for Success
  • The Business Owner
  • The Entrepreneur
  • The Freelancer
  • Words of Wisdom
  • Keeping Things Moving

 Session 3: Designing Your Organizational Structure

  • Bringing the Idea to Life
  • Getting Started
  • Growth Phase One
  • Growth Phase Two
  • Putting the Pieces Together
  • Looking at the Options
  • Geographic Structure
  • Divisional Structure
  • Matrix Structure
  • Summary
  • Making Connections
  • Differences for Corporations
  • Choosing Board Members
  • Board Issues
  • The Role of Shareholders
  • The Big Picture
  • Words of Wisdom
  • Current Thinking
  • Making Connections

 Session 4: Introduction to Operations Management

  • Defining Operations Management
  • What Does It All Mean?
  • Envisioning the Process
  • Introduction to Types of Operations
  • Types of Operations
  • Practical Application

 Session 5: Understanding Financial Terms

  • Finance
  • Recording Financial Transactions
  • General Accepted Accounting Principles (GAAP)
  • The Income Statement
  • Income Statement Equation
  • Sample Income Statement
  • The Balance Sheet
  • Balance Sheet Equation
  • More About Balance Sheets
  • Current vs. Fixed Assets
  • Cash Flow Statement
  • Statement of Retained Earnings

 Session 6: Getting the Right People in Place

  • Six Essential Steps of Hiring
  • More about Orientation
  • More about Onboarding
  • Making Connections

 Session 7: Getting Your Product Together

  • Inventory Management
  • Types of Inventory
  • More About Inventory
  • Understanding the Value Chain
  • Making Connections
  • Outsourcing Options
  • Quality Control
  • Quality Control Philosophy

 Session 8: Building a Corporate Brand

  • Your Brand
  • Example: Acme Widgets Inc.
  • Brand Names and Slogans
  • Do’s and Don’ts
  • Developing a Slogan
  • How People Will See Your Images
  • Choosing a Color
  • Color Spectrum Two
  • Fonts
  • Sans Serif Fonts
  • Specialty Fonts
  • Font Considerations
  • Simple Pictorial Mark
  • Letterform
  • Wordmark
  • Emblems
  • Working It Out

 Session 9: Marketing Your Product

  • About the Marketing Process
  • Cycle Overview
  • Stage One: Consumer and Market Analysis
  • What Do They Need?
  • Who is Buying Our Product? Who is Using Our Product?
  • What is the Buying Process?
  • How Can I Leverage Segmentation?
  • Segmentation Case Study
  • Stage Two: Analyzing the Competition and Yourself
  • SWOT Analysis
  • Next Steps
  • Stage Three: Analyzing Distribution Channels
  • Making Connections
  • Stage Four: Creating a Marketing Plan
  • Price
  • Price
  • Place
  • Promotion
  • Packaging
  • Making Connections
  • The Final Stages: Implement, Evaluate, Review, Revise
  • Leveraging Social Media

 Session 10: Selling Your Product

  • Building Your Sales Force
  • The Sales Cycle
  • Initiate
  • Initiate
  • Build
  • Manage
  • Optimize

 Session 11: Planning for the Future

  • Introduction to Strategic Planning
  • Identifying Your Stakeholders
  • Taking the Right Approach
  • Making Connections
  • The Strategic Plan Pyramid

 Session 12: Goal Setting and Goal Getting

  • Setting Achievable Goals: Identifying Outcomes
  • The Four Perspectives
  • Customizing the Perspectives
  • Timeline for Your Plan
  • Goals with SPIRIT
  • Getting Into It

 Session 13: Succession Planning 101

  • What is Succession Planning?
  • Replacing vs. Succeeding
  • Defining Succession Planning

 Session 14: Managing Your Money

  • What is a Budget?
  • Test All Assumptions
  • How Was Last Year?
  • How’s The Marketplace Doing?
  • What’s It Costing?
  • Managing Your Budget
  • Know Your Accruals
  • Getting it Right

 Session 15: Ethics 101

  • Are You Ready?
  • Sample Codes of Ethics
  • Rotary Four-Way Test
  • Minnesota Principles
  • Asimov’s Three Laws of Robotics
  • Your Code of Ethics

 Session 16: Building a Strong Customer Care Team

  • The Pillars of Success
  • The Critical Elements of Customer Service
  • Making Connections
  • The Remaining Elements
  • Critical Element Three: Given Life by the Employeess
  • Critical Element Four: Be a Problem Solver
  • A Problem Solving Process
  • Critical Element Five: Measure It
  • Critical Element Six: Reinforce It
  • Developing and Maintaining Relationships

 Session 17: Training Employees for Success

  • Why Continuous Learning?
  • Factors for Learning Success
  • Getting Motivated for Training
  • Steps in the Learning Process
  • Making Connections

 Session 18: Leadership Essentials

  • Leading and Managing
  • Leadership Styles
  • Making Connections
  • Applying the Styles
  • The Cycle of Styles
  • Managing Performance
  • Making Connections

 Session 19: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 4 - Certificate In Business Process Management Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: The Fundamentals of Business Process Management

  • What is Business Analysis?
  • How Do I Conduct A Business Analysis?
  • What is Enterprise Content Management?
  • Defining Content
  • Defining Enterprise Content Management
  • Enterprise Content Management Model
  • The Role of ECM in Business Process Management
  • What is Business Process Re-Engineering?
  • Case Study
  • About Business Process Re-Engineering
  • Role of BPR in Business Process Management
  • Business Process Re-Engineering Model
  • Breaking Down the Model

 Session 3: Defining Business Process ManagementTitle

  • What is Business Process Management?
  • What are Processes?
  • Layers of Business Process Management
  • The Management Level
  • The Process Level
  • The Implementation Level
  • Brief History of Business Process Management
  • What are the Benefits of Business Process Management?
  • BPM Benefits
  • Summary

 Session 4: Reflecting on Processes

  • Pre-Assignment Review

 Session 5: The Business Process Life Cycle

  • Introduction
  • The Business Process Life Cycle
  • Breaking Down the Model

 Session 6: The Vision Phase

  • Creating a Vision and Seeing the Big Picture
  • What is a Vision?
  • Creating a Vision
  • Focusing on the Future
  • Preparing for Change
  • Sharing Your Vision
  • Benefits of a Shared Vision
  • Dreaming Big

 Session 7: The Design Phase

  • Gathering Information
  • Amount of Human Interaction with Technology
  • Level of Automation
  • Case Study
  • Role of Content
  • Volume of Work
  • Complexity of Process
  • Defining Your Problem
  • Rephrase the Problem
  • Rephrasing in Action
  • Expose and Challenge Assumptions
  • Use Facts
  • Grow Your Thinking
  • Shrink Your Environment Temporarily
  • Mini Case Study
  • Practice Multiple Perspectives
  • Turn it Upside Down
  • Frame the Problem Purposely and Positively
  • Summary
  • Introduction
  • Identify Your Future State
  • Analyze Current State
  • Steps to Bridge Gaps
  • Summary
  • About Process Mapping
  • What is Process Mapping?
  • Steps for Creating a Process Map
  • Tips and Important Points
  • Benefits of Process Mapping
  • Symbols and Their Meanings
  • Creating a Process Map with a Flow Chart
  • Digital Process Map
  • Making Connections
  • Creating a Process Map with a Swimlane Diagram
  • Sample Swimlane Process Map
  • Map it Out
  • Defining Improvements
  • Why is it Important to Define Improvements?
  • Case Study
  • Establishing Functions and Identifying Function Leaders
  • Identifying Function Leaders
  • Considerations when Choosing a Leader

 Session 8: The Modeling Phase

  • Performing What-if Analysis
  • Steps to Performing a What-If Analysis
  • Sample Guidelines
  • Second Step in Performing a What-If Analysis
  • Third Step in Performing a What-If Analysis
  • Case Study
  • Test Driving
  • Questions
  • Testing the Design
  • What Does it Mean to Test the Design?
  • Steps for Design Testing
  • Breaking Down the Model
  • Benefits of Iterative Design
  • Summary

 Session 9: The Execution Phase

  • Implementing Processes
  • Exploring Automation
  • Automating Processes
  • Benefits of Automation
  • Potential Pitfalls of Automation
  • Steps to Automate a Process
  • Summary
  • Understanding Business Rules
  • Making Connections
  • Benefits of Business Rules
  • Things to Watch Out For
  • The Role of Business Rules in Workflow Engines
  • Case Study
  • The Importance of Business Rules
  • Choosing Software
  • Making Connections
  • The Role of Workflow Engines
  • The Workflow Model
  • What is a Workflow Engine?
  • Making Connections
  • Workflows and Business Rules
  • Case Studies
  • Steps to Implement a Workflow Engine
  • Breaking Down the Model

 Session 10: The Monitoring Phase

  • Implementing Measures
  • Implementing Measures
  • Building Your Approach
  • Employee Feedback
  • What is Business Activity Monitoring (BAM)?
  • Making Connections
  • Benefits of Business Activity Monitoring
  • Purpose of Business Activity Monitoring
  • The Role of KPI’s
  • The Balanced Scorecard
  • Where Does BPM Fit?
  • Balanced Scorecard Example
  • Benefits of the Balanced Scorecard
  • Creating a Balanced Scorecard
  • Task
  • Scorecard Template
  • Identifying Gaps with Process Mining
  • Benefits of Process Mining

 Session 11: The Optimizing Phase

  • What It’s All About
  • Case Study
  • Case Study
  • Business Process Improvement
  • Six Steps of Business Process Improvement
  • Breaking Down Steps One to Five
  • Benefits of a Pilot
  • The Final Step
  • Introduction to Lean
  • The Toyoda Precepts
  • The Toyota Production System House
  • The Roof
  • The Pillars
  • The Core
  • The Foundation
  • The Seven Wastes
  • Summary
  • Making Connections
  • Cut Out the Waste
  • Task
  • Introduction to Six Sigma
  • The Six Sigma Approach
  • DMAIC Model
  • Breaking Down the Model
  • A Look at the Numbers
  • Sample Analysis
  • A Look at the Numbers
  • A Look at the Numbers
  • Summary
  • Tie It All Together
  •  A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 5 - Certificate In Business Ethics for the Office Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: What are Ethics?

  • Defining Ethics and Morals
  • The Grey Area
  • Step One: Identifying Your Values
  • Step Two: Defining Your Values
  • Step Three: Put It All Together

 Session 3: Taking Your Moral Temperature, Part One

  • Instructions
  • Scenario One
  • Scenario Two
  • Scenario Three
  • Scenario Four

 Session 4: Why Bother with Ethics?

  • Introduction

 Session 5: Kohlberg’s Six Stages

  • The Six Stages and Three Levels
  • Level One: Pre-Conventional Morality
  • Level Two: Conventional Morality
  • Level Three: Post-Conventional Morality
  • Example
  • Different Levels for Different Situations
  • Identifying Stages: Scenario One
  • Scenario Two
  • Scenario Three

 Session 6: Some Objective Ways of Looking at the World

  • An Introduction to Philosophy
  • The Golden Rule
  • The Golden Mean
  • Utilitarianism
  • The Categorical Imperitive
  • Utopianism
  • Applying Philosophical Approaches
  • Scenario Two
  • Scenario Three
  • Scenario Four
  • Scenario Five

 Session 7: What Does Ethical Mean?

  • Merck Pharmaceuticals
  • Developing Mectizan
  • Decision Analysis
  • Perspective One: A Merck Stockholder
  • Perspective Two: A Merck Employee
  • Perspective Three: A Drug Recipient
  • Perspective Four: Philosophical

 Session 8: Avoiding Ethical Dilemmas

  • Some Easy Strategies
  • Case Studies: Scenario One
  • Scenario Two
  • Scenario Three

 Session 9: Pitfalls and Excuses

  • Introduction

 Session 10: Developing an Office Code of Ethics

  • Are You Ready?
  • Sample Codes of Ethics
  • Rotary Four-Way Test
  • Minnesota Principles
  • U.S. Bank Ethical Principles
  • Asimov’s Three Laws of Robotics
  • Making Connections, Part One
  • Making Connections, Part Two
  • Your Code of Ethics

 Session 11: 22 Keys to an Ethical Office

  • The 22 Keys
  • Pre-Assignment Review

 Session 12: Basic Decision Making Tools

  • Model Introduction
  • The Problem Solving Model
  • Model Information
  • Another Perspective
  • The First Phase
  • Perception
  • Definition
  • Analysis, Part One
  • Analysis, Part Two
  • Analysis, Part Three
  • The Second Phase
  • Brainstorming
  • Checkerboard
  • Research and Report
  • Evaluation
  • Decision Making
  • The Third Phase
  • Planning
  • Implementation
  • Solution Planning Worksheet
  • The Problem Solving Toolkit
  • Sample Criteria
  • Force Field Analysis
  • Legitimizing Problems and Positions
  • The Communication Funnel
  • Using the Funnel

 Session 13: Ethical Decision Making Tools

  • Three Types of Tools
  • Tools for Quick Decisions: Ethical Priorities
  • Tools for Quick Decisions: The Smell Test
  • Advanced Processes: The Potter Box, Part One
  • Advanced Processes: The Potter Box, Part Two
  • Advanced Processes: The Kidder Process
  • Case Study
  • Task

 Session 14: Dilemmas with Company Policy

  • Common Dilemmas
  • The Third Option
  • Providing Solutions

 Session 15: Dilemmas with Co-Workers

  • Potential Dilemmas
  • Case Studies: Scenario 1
  • Scenario Two
  • Scenario Three
  • Scenario Four

 Session 16: Dilemmas with Clients

  • Potential Dilemmas
  • Making Connections

 Session 17: Dilemmas and Supervisors

  • Dilemmas with Your Supervisor
  • Plan A
  • Plan B, Part One
  • Plan B, Part Two
  • Plan B, Part Three
  • Plan C
  • Dilemmas as a Supervisor

 Session 18: What to Do When You Make a Mistake

  • Introduction
  • The Six-Step Plan

 Session 19: Taking Your Moral Temperature, Part Two

  • Instructions
  • Scenario One
  • Scenario Two
  • Scenario Three
  • Scenario Four
  • A Look Back

 Session 20: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

(1146)
Average rating 3.5 out of 5 stars
5 star
38%
4 star
32%
3 star
20%
2 star
7%
1 star
2%

9 June 2020 02:31:15 AM

Very helpful course. I have previously covered business ethics in a different course but this was very much in depth.

18 May 2020 07:39:38 PM

Very Good

6 May 2020 08:38:34 AM

Really helpful

4 May 2020 02:59:17 PM

Fantastic, informative course, I have enjoyed and learnt new information, which will be used to implement code of ethics in my practice. Thank you for creating this course.

1 May 2020 11:20:41 AM

Excellent! God bless!

1 May 2020 09:46:18 AM

Again straight to the point and practical

25 April 2020 06:16:19 PM

Great course, very informative. Would definitely recommend!

25 April 2020 04:13:33 AM

Great course

24 April 2020 05:42:50 PM

Very Good!!

21 April 2020 12:43:52 PM

Hello all-- very informative course-- wouldn't even hesitate to recommend it anybody & everybody-- keep learning-- Cheers

11 April 2020 11:34:16 PM

Excellent! God bless!

22 March 2020 07:41:43 AM

Good course
easy to understand
lots of information

24 February 2020 10:10:24 PM

Great course in the introduction of Business Succession Planning: Developing and Maintaining a Succession Plan, I found key points to very valuable and this new knowledge and skill I will be implementing and sharing in my organisation.

23 January 2020 07:09:03 AM

This Ethics course was awesome! Clear and to the point, as usual.

12 December 2019 09:28:36 PM

Learned the difference between succession planning workplace hiring and replacement hiring. 4D's of succession planning. Risk assessment involved in succession planning. Evaluation involving SPIRIT.

22 October 2019 03:32:17 PM

excellent course

19 July 2019 01:24:07 PM

challenging but successful

19 July 2019 12:26:53 AM

great and easy

15 July 2019 12:01:14 AM

Great and informative course

25 April 2019 04:25:28 PM

Great learning tool

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Course Summary

Course ID: 002BSSPTBVS
Delivery Mode: Online
Access: Unlimited Lifetime
Time: Study at your own pace
Duration: 30-48 Hours for total bundle
Assessments: Yes
Qualification: Certificate

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