Super Soft Skills Mastery Bundle, 10 Certificate Courses

Discover and Learn The Most Important Soft Skills

Super Soft Skills Mastery Bundle, 10 Certificate Courses

Pay Upfront €1999
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Discover and Learn The Most Important Soft Skills

  1. Get Conflict Resolution: Dealing With Difficult People

  2. Get Organized for Peak Performance Time Management

  3. Stress Management

  4. Communication Skills

  5. Managing Across Cultures

  6. Managing Customer Service

  7. Emotional Intelligence

  8. Getting Stuff Done: Personal Productivity

  9. Training with Visual Storytelling

  10. Change Management: Change and How to Deal With It

1. Conflict Resolution: Dealing With Difficult People

Sometimes it seems like the world is full of difficult people. While it might seem that the easiest remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside and interact with someone. This course will give you practical tools to deal with difficult people.

In this Workplace Conflict Resolution Training Course: Dealing With Difficult People course, you will learn the benefits of conflict, techniques for getting to the heart of the matter, anger and stress management tips, and ways to improve your own attitude. You’ll also learn a practical three-step model that will help you resolve conflict in a positive manner.

At the end of this course, you will be able to:

  • Recognize how your own attitudes and actions affect others.
  • Find new and effective techniques for dealing with difficult people.
  • Learn some techniques for managing and dealing with anger.
  • Develop coping strategies for dealing with difficult people and difficult situations.

2. Get Organized for Peak Performance Time Management

Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. This course will give you some ways to get organized and make the most of your time.

In this course, you will learn how to organize your workflow and office space, use your planner effectively, and delegate some of your work to other people.

At the end of this course, you will be able to:

  • Better organize yourself and your workspace for peak efficiency.
  • Understand the importance of, and the most useful techniques for, setting and achieving goals.
  • Identify the right things to be doing and develop plans for doing them.
  • Learn what to delegate and how to delegate well.
  • Take control of things that can derail your workplace productivity.

3. Stress Management: Deliver a comprehensive approach to Stress Management

This training course is designed for peopel looking to deliver a comprehensive approach to Stress Management. Whether you are looking for appropriate initiatives to apply from a corporate perspective, or as individuals, stress is an unavoidable reality that can be positively impactful. This course also includes information on the signs of chronic stress overload, identifying actions that add to people’s stress levels, and how to implement action to reduce unhealthy stress. Stress Management is a soft skills training course that you will love having as part of your skillset.

4. Communication Skills: Learn The Various Aspects Of Communication

Each day, we communicate with others through our spoken words, body language, and written communication. This course can show you how to make sure you’re sending the right message.

This online communication skills course will teach you all about the various aspects of communication. You’ll learn about asking questions, probing for information, active listening, and body language. Supporting skills are also covered, such as self-esteem, building relationships with others, and assertiveness.

At the end of this course, you will be able to:

  • Identify common communication problems that may be holding you back.
  • Develop skills to ask questions that give you information you need.
  • Learn what your non-verbal messages are telling others.
  • Develop skills to listen actively and empathetically to others.
  • Enhance your ability to handle difficult situations.
  • Deal with situations assertively.

5. Work Cultures: Manage The Cross-Cultural Spectrum To A Cohesive Workforce

The world is getting smaller and smaller with the increasing influence of the Internet, widespread travel, and multinational corporations. Along with this shrinking of the globe comes an influx of diverse cultures into the office setting. To make this transition a positive one it’s vital to have the skills to understand and welcome several cultures. This course takes a look at how best to smoothly blend employees from several cultures into a cohesive workforce.

During this course you will learn about cultures and how to integrate them into the workforce through effective communication and team building. In addition, you are going to be shown ways managing over a cross-cultural spectrum and building a multicultural organization by dipping into the global talent pool.

At the end of this course, you will be able to:

  • Define what culture is and how it shapes the workplace.
  • Identify how stereotypes shape our perception.
  • Develop useful cross-cultural attitudes.
  • Communicate effectively across cultures.
  • Effectively manage employees from different cultures.
  • Help teams overcome cross-cultural and virtual barriers.
  • Promote acceptance and awareness in your organization to help create a multicultural environment.
  • Leverage the global talent pool.

6. Customer Service: Learn About The Elements Of Customer Service

Like all business values, a customer service focus must be demonstrated from the top down. Customer service leaders have a responsibility to demonstrate good leadership practices as well as good customer service practices. This course will share several leadership models that you can use to successfully lead a customer service team.

In this course, you will learn about the six critical elements of customer service. You will also learn about Paul Hersey and Ken Blanchard’s Situational Leadership II® model, servant leadership, and the five practices in James Kouzes and Barry Posner's “The Leadership Challenge.”

At the end of this course, you will be able to:

  • Identify ways to establish links between excellence in customer service and your business practices and policies.
  • Develop the skills and practices that are essential elements of a customer service-focused manager.
  • Recognize what employees are looking for to be truly engaged.
  • Recognize who the customers are and what they are looking for.
  • Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.

7. Emotional Intelligence: Develop Your Emotional Intelligence

Emotional intelligence, also called EQ, is the ability to be aware of and manage emotions and relationships. This course will help you develop your emotional intelligence to give you that extra edge in building relationships and connecting with others.

This course will introduce you to the history of emotional intelligence and what it’s all about. You’ll explore the most popular theories, including the EI blueprint, Martin Seligman’s ABC’s of optimism, the VALUE and SOLER techniques, Ekman’s seven basic emotions, and Plutchik’s wheel. You’ll also explore your personal values and vision statement to help guide you in your emotional intelligence development.

8. Getting Stuff Done: Personal Productivity

Like any other personal challenge, time management requires a customized system that works for you. This course will give you a number of organizational tools and techniques to consider. At the end of the course, you will have a personal productivity plan that you can apply right away.

To start this course, you’ll explore what personal efficiency is all about, as well as useful attitudes and skills that you might want to develop. Then, you’ll outline your vision statement, dreams, and goals. Next, you’ll learn about the 80/20 system, what characteristics your organizational system should have, how to design a functional workspace, and techniques for organizing your daily to-do items. You’ll also learn how to set up and maintain information management systems (both physical and virtual), prioritize tasks, create routines, and tackle procrastination. Finally, you’ll learn how to get organized at home.

At the end of this course, you will be able to:

  • Identify what personal efficiency is, what skill sets can improve your personal productivity, and what attitudes we should cultivate.
  • Explain why multi-tasking is a myth.
  • Describe what role long-term goals play in short-term efficiency.
  • Share a personal vision and develop dreams and goals from it.
  • Apply the 80/20 rule and learn how it should affect planning.
  • Identify the characteristics of a good organizational system.
  • Develop a plan for an efficient workspace, including a customized information center and a filing system.
  • Apply a system that will allow you to process any type of information that crosses your desk, including e-mail, electronic files, paper files, voice mail, text messages, and drop-in visitors..
  • Use the Eisenhower principle to prioritize work.
  • Say no.
  • Use routines to simplify your life.
  • Understand why you procrastinate and develop methods for tackling tasks.
  • Apply ideas and tools to make your household more productive and efficient.

9. Training with Visual Storytelling: Engage The Hearts And Minds Of Your Audience

The National Center for Biotechnology Information estimates that the average human’s attention span is about eight seconds. That’s a drop of 33% over the past 15 years. For trainers and public speakers, this means that we have less time than ever to catch our audience’s attention, get them engaged, and ensure that they retain the information being shared.

In this course, you will learn how to use storytelling to engage the hearts and minds of your audience. We’ll cover the essential elements of a successful story as well as a variety of storyboarding and graphic design tools. After you complete this course, you’ll be ready to create engaging, compelling training sessions that inspire your students.

At the end of this course, you will be able to:

  • Describe how storyboarding leads to better training results.
  • Apply storyboarding techniques to create a strong foundation for training.
  • Design training that uses storytelling to make it memorable, compelling, and relevant to the audience.
  • Evaluate technology tools to determine what will create the best learning experiences needed for adequate training.

10. Change Management: Develop Strategies For Managing Change

None of us can escape change, but savvy trainers understand that it is well worth developing strategies to manage what comes with it! Everyone has to manage change, whether they embrace it or not, and so our approach is that having tools to help embrace it lead to the best outcomes. Change Management: Change and How to Deal with it courseware and training materials are designed for everyone in the workplace who needs a one day course on such topics as the stages of change, pacing, dealing with resistance, adaptive strategies, approaching changes as an opportunity for growth, and more.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Receive Lifetime Access to Course Materials, so you can review at any time.

The Super Soft Skills Mastery Bundle 10 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate In Conflict Resolution: Dealing With Difficult People Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Conflict as Communication

  • Understanding Conflict
  • Do We Have To Fight?
  • What is A Conflict?
  • How About Avoidance?
  • Self-Assessment
  • Initiating the Move

 Session 3: Benefits of Confrontation

  • To Talk or Not to Talk
  • Determining Your Involvement
  • Reciprocal Relationships
  • Pre-Assignment Review
  • Improving Relationships

 Session 4: Preventing Problems

  • The Importance of Empathy
  • Dangerous Misconceptions
  • How You Prevent Problems
  • Preventing Problems

 Session 5: Getting Focused

  • Getting to the Heart of the Matter
  • What's Missing?
  • Peeling to the Core
  • The Three F's
  • Facts
  • Frequency
  • Frustrated Relationship

 Session 6: Managing Anger

  • Coping Strategies
  • Expressing Anger
  • Dealing with Other People's Anger
  • Guidelines for Assertive Anger
  • Start Positively
  • Be Direct
  • Specify the Degree of Anger
  • Don't Accuse Others of Making You Angry
  • Share Your Feelings of Threat and Fear
  • Acknowledge Your Responsibility
  • Avoid Self-Put Downs
  • Self-Protective Techniques to Block Criticism

 Session 7: Dealing with Problems

  • Dealing with Problems
  • Working With the Suggestions
  • Explaining the Suggestions
  • Causes of Difficult Behavior
  • The Difficulty of Others
  • Dealing with Others

 Session 8: The Three-Step Conflict Resolution Model

  • The Three-Step Model
  • Research
  • Presentation
  • Presentation – What to Do
  • Take Action
  • Getting the Hang of Things

 Session 9: Practice Makes Pretty Good

  • Planning: Step 1 - Research
  • Planning: Step 2 - Presentation
  • Planning: Step 3 - Take Action

 Session 10: Changing Yourself

  • Negative vs. Positive Interactions
  • Negative Interaction
  • Positive Interaction
  • Take the Wheel!
  • Walking Away
  • Your Organization
  • Dealing with Negative Feelings
  • Put Yourself in Charge of You
  • Monitor Your Self-Talk
  • Be in Control
  • Work on Your Sense of Humor
  • Have a Support Team

 Session 11: Why Don't People Do What They Are Supposed To?

  • The Big Question
  • Answering the Question

 Session 12: De-Stress Options to Use When Things Get Ugly

  • Belly Breathing
  • Visualize
  • Music
  • Acupressure and Massages
  • Laughter
  • General Coping Thoughts When Things Get Messy

 Session 13: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 2 - Certificate In Get Organized for Peak Performance Time Management Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: The Power of a Change

  • Your Bucket List
  • 1 to 10
  • 11 to 20
  • 21 to 30
  • 31 to 40
  • 41 to 50
  • Pre-Assignment Review

 Session 3: Changing Our Perspective

  • Making Changes
  • Connecting with People
  • Paperwork
  • Reading
  • Exercise
  • Summarizing the Priorities
  • Case Study, Part One
  • Case Study, Part Two
  • Questions

 Session 4: Setting Goals

  • The Dot Exercise
  • Setting Goals
  • Setting Goals with SPIRIT
  • Setting a SPIRIT Goal

 Session 5: Planning Tips and Tricks

  • Guidelines for Efficient Planning
  • Using a Guideline
  • Making Plans
  • Organizing Your Work Area and Your Paperwork
  • Using a Tip

 Session 6: Setting Up a Routine

  • How Routines Can Help You
  • Creating a Routine
  • What to Include?
  • Creating Your Routine

 Session 7: Doing it Right

  • Balance
  • Balancing Your Week
  • Organize Your Time
  • Organizing Yourself
  • Let Things Go
  • Delegate
  • Five Levels and Five Steps of Delegation
  • Delegating Work
  • The Story
  • Managing Time
  • Questions, Part 1
  • Questions, Part 2
  • Discussing Sheila

 Session 8: Putting an End to Procrastination

  • Eating a Frog
  • Choose the Ugly One
  • Clearing Out the Frogs

 Session 9: Getting Organized

  • Surface of the Desk
  • Contents of the Desk
  • Getting Rid of Clutter
  • Guidelines for Keeping a Piece of Paper
  • Cleaning Up

 Session 10: Organizing Your Files

  • Sorting Based on File Type
  • File Categories
  • Working Files
  • Reference Files
  • Archive Files
  • Disaster Files
  • Your Filing System
  • Electronic Files
  • Your Electronic Files
  • Briefcase
  • The Batching Technique
  • Batching Tasks

 Session 11: Managing Your Workload

  • Managing E-mail
  • Looking at Your E-mail
  • Working Effectively with E-mail
  • Mary Marvelous
  • Question
  • Our Recommendation
  • Next Steps
  • Workload Analysis
  • The 168 Hour Plan
  • Using Your Time
  • More or Less
  • Happiness and Me Time
  • Regrets

 Session 12: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 3 - Certificate In Stress Management Online Course

Session One: Course Overview

Session Two: Defining Stress and How It Affects Us

  • Where Are You Now?
  • Defining and Identifying Stress
  • Ways to Look at Your Stress

Session Three: What is Stress About?

Session Four: Building a Solid Foundation

  • Taking Care of Your Body and Your Mind
  • Case Study
  • The "Less Stress" Lessons

Session Five: Mental Strategies

  • Changing Ourselves
  • The Triple A Approach

Session Six: Stress at Work

  • The Stress Tax
  • Stress Inventory
  • Finding Some Solutions
  • Stress Logging

Session Seven: Time Management Tips

Session Eight: Stress at Home

  • Budgeting Basics
  • The Everyday Stuff
  • Organization Tips

Session Nine: Drainers and Fillers

  • Recommended Reading List
  • Post-Course Assessment
  • Pre- and Post-Assessment Answer Keys
  • Personal Action Plan

Course 4 - Certificate In Communication Skills Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Pre-Course Assessment

Session 2: Creating Positive Relationships

  • Ten Quick Wins
  • Making Connections
  • The Power of Words

Session 3: Growing Our Self-Awareness

  • Do You Question Your Competence?
  • Competence Questionnaire
  • Developing Confidence

Session 4: Communication Basics

  • Defining a Skilled Communicator
  • Making Connections

Session 5: Communication Barriers

  • Case Study: New Neighbors
  • Common Barriers
  • Applying the Answers
  • Being Mindful

Session 6: Asking Questions

  • Asking Good Questions
  • Types of Open-Ended Questions
  • Introduction to Probing
  • Probing Methods
  • Pushing My Buttons

Session 7: Listening Skills

  • Can You Hear Me?
  • How Do You Rate Your Listening Ability?
  • Active Listening Skills
  • Responding to Feelings
  • Reading Cues
  • Demonstration Cues
  • Tips for Becoming a Better Listener
  • What Is Said and What Is Heard
  • Communication Situations

Session 8: Body Language

  • What Do Our Bodies Say?
  • Tips and Tricks
  • Managing Your Messages
  • The Signals People Send
  • Gestures
  • Interpreting Gestures

Session 9: Communication Styles

  • Understanding Dichotomies
  • Making Connections
  • Advantages and Disadvantages
  • Dichotomies in Action
  • Step Two
  • Step Three

Session 10: Creating a Positive Self-Image

  • Seven Things People Determine from Your Appearance
  • Pre-Assignment Review
  • Self-Evaluation

Session 11: Frame of Reference

  • Your Frame of Reference
  • Suspending Belief
  • Techniques for the Workplace
  • Prepare, Prepare, Prepare
  • Testing Our Theories
  • Delivering Your Message
  • Be Direct
  • Assertiveness
  • Self-Attitude
  • Words to Watch Out For
  • Your Inner Self Talk
  • Persuasion
  • Thirty Ways to Persuade
  • Case Study: A Negative Image
  • I Messages
  • The Assertive Formula
  • Expressing Your No
  • The Persistent Response
  • Guidelines for Saying No

Session 12: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 5 - Certificate In Managing Across Cultures Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment
  •     Questions

Session 2: What Is Culture?

  •     Defining Culture, Part One
  •     Defining Culture, Part Two
  •     Culture in the Workplace
  •     In and Out Groups
  •     About Stereotypes
  •     Some Common Phrases and the Stereotype Behind Them
  •     Making Connections, Part One
  •     Making Connections, Part Two
  •     Globally Useful Attitudes
  •     Useful Organizational Attitudes

Session 3: Communicating Effectively

  •     High and Low Context Culture
  •     The Contextual Spectrum
  •     Communication Differences Across Cultures
  •     Communication Skills
  •     Body Language Basics, Part One
  •     Body Language Basics, Part Two
  •     Handling Miscommunication
  •     Case Study
  •     Questions

Session 4: Team Building Across Cultures

  •     The Five Stages of Team Development
  •     Tips on Working with Virtual Teams

Session 5: Managing Across Cultures

  •     The Cornerstones of Diversity
  •     Knowledge
  •     Understanding
  •     Acceptance
  •     Behavior
  •     How Far Do You Accommodate?
  •     Dealing with Culture-Based Conflicts between Employees
  •     Questions
  •     Giving Culturally Sensitive Feedback

Session 6: Building a Multicultural Organization

  •     Making Connections
  •     Creating Inclusive Programs for New Employees

Session 7: Working with the Global Talent Pool

  •     Understanding the Global Talent Pool
  •     Dipping Into the Global Talent Pool

Session 8: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 6 - Certificate In Managing Customer Service Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Pre-Assignment Article, Part One
  • Pre-Assignment Article, Part Two
  • Pre-Assignment Article, Part Three
  • Making Connections

 Session 2: Six Critical Elements

  • Element One: A Customer Service Focus
  • Making Connections
  • Element Two: Defined in Your Organization
  • Making Connections
  • Element Three: Given Life by the Employees
  • Self-Assessment
  • Element Four: Problem Solving
  • Define the Problem
  • Research and Analyze the Problem
  • Establish a Criteria List
  • List Possible Alternatives
  • Evaluate Each Alternative
  • Select the Best Alternative(s)
  • Making Connections
  • Making Connections
  • Element Five: Measure It
  • Critical Evaluation
  • Informal Surveys
  • Focus Groups
  • Brainstorming
  • Benchmarking
  • Fish Bone (Cause and Effect, or Root Cause)
  • Element Six: Reinforce It
  • Additional Rewards
  • Developing and Maintaining Relationships
  • Phrases for Customer Service Success
  • Measurement in Practice

 Session 3: Understanding Leadership

  • About Leadership
  • Director’s Style
  • Coach’s Style
  • Supporter’s Style
  • Delegator’s Style
  • Understanding Your Comfort Zone
  • Our Comfort Level
  • The Cyclical Process
  • Managing Performance
  • Servant Leadership
  • Making Connections
  • Onboarding and Orientation
  • The First Day
  • Your Role as a Leader

 Session 4: Five Practices of Leadership

  • Challenging, Inspiring, and Enabling
  • Challenge the Process
  • Making Connections
  • Inspire a Shared Vision
  • Enable Others To Act
  • Making Connections
  • Modeling and Heart
  • Making Connections
  • Practices in Practice
  • Pre-Assignment Review

 Session 5: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 7 - Certificate In Emotional Intelligence Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment 
  • Pre-Course Assessment

Session 2: History of Emotional Intelligence

  • History of Emotional Intelligence, Part One
  • Making Connections, Part One
  • Making Connections, Part Two
  • History of Emotional Intelligence, Part Two

Session 3: Emotional Intelligence Defined

  • Definitions and Thoughts
  • The Six Seconds Model
  • Making Connections

Session 4: Blueprint

  • Instructions
  • Identify Emotions
  • Understand and Manage
  • Use and Communicate

Session 5: Optimism 

  • Defining Optimism and Pessimism
  • Choosing Our Approach
  • ABC's of Optimism
  • Pessimism versus Optimism
  • VET Process 
  • Adversities

Session 6: Validating Emotions in Others

  • The VALUE Technique
  • The SOLER Technique
  • Communication Technique

Session 7: Understanding Emotions

  • The Seven Human Emotions
  • What Do Emotions Tell Us?
  • Applying Emotional Intelligence
  • Positives and Negatives
  • The Emotional Map
  • Plutchik's Wheel of Emotions

Session 8: Setting Your Personal Vision

  • Defining Your Principles
  • Creating Your Vision
  • Understanding Your Values
  • Defining Our Values
  • Identifying Our Influences
  • Think in Terms of Relationships
  • Creating Your Vision Statement
  • What's Standing in Your Way?
  • Think in Terms of Relationships
  • Relationship Worksheet
  • Creating Your Vision Statement

Session 9: A Personal Action Plan

  • Starting Point 
  • Where I Want to Go
  • How I Will Get There
  • Summary
  • Recommended Reading List

Course 8 - Certificate In Getting Stuff Done: Personal Development Boot Camp Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment: Purpose
  • Pre-Assignment: Steps
  • Pre-Assignment: Images

 Session 2: Understanding Personal Efficiency

  • Defining Personal Efficiency
  • In the Groove
  • A Holistic Approach
  • Time Management vs. Personal Productivity

 Session 3: Developing the Right Attitude

  • Useful Skill Sets
  • Useful Attitudes
  • Why Multi-Tasking is a Myth

 Session 4: Laying the Foundation

  • Creating a Personal Vision Statement
  • Step One: Identifying Your Values
  • Bringing It All Together
  • Step Three: Put it all Together
  • Making Connections
  • Identifying Dreams and Setting Goals
  • Getting Some Ideas
  • SPIRIT
  • Putting it All Together

 Session 5: The Building Blocks of a Good Organizational System

  • Pareto's Principle
  • Characteristics of a Good Organizational System
  • Building a Customizable System

 Session 6: Creating the Right Environment

  • Garbage Out!
  • Step Two: Make an Action Plan
  • Step Three: Get Started, Part One
  • Step Three: Get Started, Part Two
  • Step Four: Finish the Task
  • Laying Out Your Workspace, Part One
  • Laying Out Your Workspace, Part Two
  • Re-Designing Your Workspace
  • Setting up a Daily System
  • Priority Tray
  • The Incubator
  • Sample Incubator
  • Using the Incubator
  • Using the Incubator Each Day
  • Setting up a Filing System
  • Four File Types
  • Filing Tips
  • Putting Everything Back Together
  • Putting it in Action, Part 1

 Session 7: Setting up your Virtual Environment

  • Organizing Electronic Files
  • Tips and Tricks
  • Making Your E-Mail Program Work for You
  • Commit to Your E-mail Program
  • Take Some Training
  • Set Up Folders
  • Schedule Backups and Archives
  • Automate What You Can
  • Use Time-Saving Tools
  • Exploring Applications
  • Top Applications

 Session 8: Setting up Your Information Management Center

  • Key Components of a System, Part 1
  • Key Components of a System, Part 2
  • Case Study: Sarah the Salesperson
  • Case Study: Walter the Writer
  • Case Study: Edna the Executive Assistant
  • Making Connections
  • Lessons Learned, Part 1
  • Lessons Learned Part 2

 Session 9: Managing Information in Six Easy Steps

  • GOPHER It!
  • Processing E-Mail Messages
  • Digging Donald out of the Hole
  • Problem One
  • Problem Two
  • Problem Three

 Session 10: Prioritizing Your Tasks

  • The Urgent-Important Matrix
  • Matrix Overview
  • Quadrant 1: Urgent and Important
  • Quadrant 2: Important but Not Urgent
  • Quadrant 3: Urgent but Not Important
  • Quadrant 4: Not Urgent and Not Important
  • Putting Tasks in Their Place

 Session 11: Saying No

  • Techniques for Saying No, Part One
  • Techniques for Saying No, Part Two
  • Techniques for Saying No, Part Three
  • Techniques for Saying No, Part Four

 Session 12: Creating Routines

  • Why Routines?
  • Start of Day Routine
  • End of Day Routine
  • Dealing with E-mail

 Session 13: Stopping Procrastination Now (Not Later!)

  • Tackling Procrastination
  • A Challenge to Change, Part 1
  • A Challenge to Change, Part 2
  • A Challenge to Change, Part 3
  • A Challenge to Change, Part 4

 Session 14: Applying Our Lessons at Home

  • Meals
  • Exercise
  • Fun Stuff
  • Children
  • Chores
  • General Organization

 Session 15: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 9 - Certificate In Training with Visual Storytelling Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: How Storytelling Can Boost Your Training Power

  •     Setting the Stage
  •     Training vs. Meetings
  •     Focusing on What’s Important
  •     The Golden Circle
  •     Connecting to the Why, Part One
  •     Connecting to the Why, Part Two

Session 3: The Elements of a Powerful Story

  •     Identifying Your Audience
  •     Choosing the Right Channels
  •     Connecting with the Audience
  •     What’s In It For Me?
  •     Making Connections
  •     Defining the Story’s Purpose
  •     What People Remember
  •     The Potential of Stories
  •     Transformation
  •     The Structure of Stories
  •     Making Your Structure Solid
  •     The Persuasive Story Pattern
  •     Developing the Story’s Content
  •     Creating a Catalog
  •     Case Study
  •     Questions

Session 4: Storyboarding Techniques

  •     Storyboarding the Old-Fashioned Way
  •     Sample Storyboarding Form
  •     Additional Approaches
  •     Storyboarding with Apps
  •     Sample Tools
  •     Collaborating with Others
  •     Animated Presentations
  •     Case Study

Session 5: Bringing the Story to Life

  •     Graphic Design 101
  •     Signal vs. Noise
  •     Case Studies
  •     Turning Down the Noise
  •     Going Beyond the Basics
  •     Flow
  •     Contrast
  •     White Space
  •     Unity
  •     Data Overload
  •     Choosing the Right Medium for Your Message
  •     Trainer’s Tip
  •     Making Connections
  •     Being Presentable
  •     Taking Your Visual Storytelling to the Next Level
  •     Avoid the Rush
  •     Practice on Camera in Slide Show Mode
  •     Be Deliberate About Being Memorable

Session 6: Tools and Technology

  •     Software Tools
  •     Haiku Deck
  •     eLearning Approaches
  •     Articulate Products
  •     Case Study
  •     Adobe Captivate
  •     Gamification
  •     The Growth of Gamers
  •     Applying Gamification to eLearning
  •     Relying on Technology
  •     Making Connections

A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 10 - Certificate In Change Management: Change and How to Deal With It Online Course

Session One: Course Overview

Session Two: What is Change?

Session Three: The Change Cycle

  • The Three Phases
  • Insights

Session Four: The Human Reaction to Change

Session Five: The Pace of Change

  • The Trend of Change
  • Case Study: Getting More from the Last Hour

Session Six: The Four Room Apartment

  • The Framework
  • Making Connections

Session Seven: Dealing with Resistance

Session Eight: Adapting to Change

  • Understanding Resiliency
  • Pre-Assignment Review

Session Nine: Strategies for Dealing with Anger

  • Managing Anger
  • Dealing with the Anger of Others

Session Ten: Managing Stress

  • Stress Management Techniques
  • Adjusting Your Attitude
  • Recommended Reading List
  • Post- Course Assessment
  • Pre- and Post-Assessment Answer Keys
  • Personal Action Plan

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

About this Course

Discover and Learn The Most Important Soft Skills

  1. Get Conflict Resolution: Dealing With Difficult People

  2. Get Organized for Peak Performance Time Management

  3. Stress Management

  4. Communication Skills

  5. Managing Across Cultures

  6. Managing Customer Service

  7. Emotional Intelligence

  8. Getting Stuff Done: Personal Productivity

  9. Training with Visual Storytelling

  10. Change Management: Change and How to Deal With It

1. Conflict Resolution: Dealing With Difficult People

Sometimes it seems like the world is full of difficult people. While it might seem that the easiest remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside and interact with someone. This course will give you practical tools to deal with difficult people.

In this Workplace Conflict Resolution Training Course: Dealing With Difficult People course, you will learn the benefits of conflict, techniques for getting to the heart of the matter, anger and stress management tips, and ways to improve your own attitude. You’ll also learn a practical three-step model that will help you resolve conflict in a positive manner.

At the end of this course, you will be able to:

  • Recognize how your own attitudes and actions affect others.
  • Find new and effective techniques for dealing with difficult people.
  • Learn some techniques for managing and dealing with anger.
  • Develop coping strategies for dealing with difficult people and difficult situations.

2. Get Organized for Peak Performance Time Management

Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. This course will give you some ways to get organized and make the most of your time.

In this course, you will learn how to organize your workflow and office space, use your planner effectively, and delegate some of your work to other people.

At the end of this course, you will be able to:

  • Better organize yourself and your workspace for peak efficiency.
  • Understand the importance of, and the most useful techniques for, setting and achieving goals.
  • Identify the right things to be doing and develop plans for doing them.
  • Learn what to delegate and how to delegate well.
  • Take control of things that can derail your workplace productivity.

3. Stress Management: Deliver a comprehensive approach to Stress Management

This training course is designed for peopel looking to deliver a comprehensive approach to Stress Management. Whether you are looking for appropriate initiatives to apply from a corporate perspective, or as individuals, stress is an unavoidable reality that can be positively impactful. This course also includes information on the signs of chronic stress overload, identifying actions that add to people’s stress levels, and how to implement action to reduce unhealthy stress. Stress Management is a soft skills training course that you will love having as part of your skillset.

4. Communication Skills: Learn The Various Aspects Of Communication

Each day, we communicate with others through our spoken words, body language, and written communication. This course can show you how to make sure you’re sending the right message.

This online communication skills course will teach you all about the various aspects of communication. You’ll learn about asking questions, probing for information, active listening, and body language. Supporting skills are also covered, such as self-esteem, building relationships with others, and assertiveness.

At the end of this course, you will be able to:

  • Identify common communication problems that may be holding you back.
  • Develop skills to ask questions that give you information you need.
  • Learn what your non-verbal messages are telling others.
  • Develop skills to listen actively and empathetically to others.
  • Enhance your ability to handle difficult situations.
  • Deal with situations assertively.

5. Work Cultures: Manage The Cross-Cultural Spectrum To A Cohesive Workforce

The world is getting smaller and smaller with the increasing influence of the Internet, widespread travel, and multinational corporations. Along with this shrinking of the globe comes an influx of diverse cultures into the office setting. To make this transition a positive one it’s vital to have the skills to understand and welcome several cultures. This course takes a look at how best to smoothly blend employees from several cultures into a cohesive workforce.

During this course you will learn about cultures and how to integrate them into the workforce through effective communication and team building. In addition, you are going to be shown ways managing over a cross-cultural spectrum and building a multicultural organization by dipping into the global talent pool.

At the end of this course, you will be able to:

  • Define what culture is and how it shapes the workplace.
  • Identify how stereotypes shape our perception.
  • Develop useful cross-cultural attitudes.
  • Communicate effectively across cultures.
  • Effectively manage employees from different cultures.
  • Help teams overcome cross-cultural and virtual barriers.
  • Promote acceptance and awareness in your organization to help create a multicultural environment.
  • Leverage the global talent pool.

6. Customer Service: Learn About The Elements Of Customer Service

Like all business values, a customer service focus must be demonstrated from the top down. Customer service leaders have a responsibility to demonstrate good leadership practices as well as good customer service practices. This course will share several leadership models that you can use to successfully lead a customer service team.

In this course, you will learn about the six critical elements of customer service. You will also learn about Paul Hersey and Ken Blanchard’s Situational Leadership II® model, servant leadership, and the five practices in James Kouzes and Barry Posner's “The Leadership Challenge.”

At the end of this course, you will be able to:

  • Identify ways to establish links between excellence in customer service and your business practices and policies.
  • Develop the skills and practices that are essential elements of a customer service-focused manager.
  • Recognize what employees are looking for to be truly engaged.
  • Recognize who the customers are and what they are looking for.
  • Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.

7. Emotional Intelligence: Develop Your Emotional Intelligence

Emotional intelligence, also called EQ, is the ability to be aware of and manage emotions and relationships. This course will help you develop your emotional intelligence to give you that extra edge in building relationships and connecting with others.

This course will introduce you to the history of emotional intelligence and what it’s all about. You’ll explore the most popular theories, including the EI blueprint, Martin Seligman’s ABC’s of optimism, the VALUE and SOLER techniques, Ekman’s seven basic emotions, and Plutchik’s wheel. You’ll also explore your personal values and vision statement to help guide you in your emotional intelligence development.

8. Getting Stuff Done: Personal Productivity

Like any other personal challenge, time management requires a customized system that works for you. This course will give you a number of organizational tools and techniques to consider. At the end of the course, you will have a personal productivity plan that you can apply right away.

To start this course, you’ll explore what personal efficiency is all about, as well as useful attitudes and skills that you might want to develop. Then, you’ll outline your vision statement, dreams, and goals. Next, you’ll learn about the 80/20 system, what characteristics your organizational system should have, how to design a functional workspace, and techniques for organizing your daily to-do items. You’ll also learn how to set up and maintain information management systems (both physical and virtual), prioritize tasks, create routines, and tackle procrastination. Finally, you’ll learn how to get organized at home.

At the end of this course, you will be able to:

  • Identify what personal efficiency is, what skill sets can improve your personal productivity, and what attitudes we should cultivate.
  • Explain why multi-tasking is a myth.
  • Describe what role long-term goals play in short-term efficiency.
  • Share a personal vision and develop dreams and goals from it.
  • Apply the 80/20 rule and learn how it should affect planning.
  • Identify the characteristics of a good organizational system.
  • Develop a plan for an efficient workspace, including a customized information center and a filing system.
  • Apply a system that will allow you to process any type of information that crosses your desk, including e-mail, electronic files, paper files, voice mail, text messages, and drop-in visitors..
  • Use the Eisenhower principle to prioritize work.
  • Say no.
  • Use routines to simplify your life.
  • Understand why you procrastinate and develop methods for tackling tasks.
  • Apply ideas and tools to make your household more productive and efficient.

9. Training with Visual Storytelling: Engage The Hearts And Minds Of Your Audience

The National Center for Biotechnology Information estimates that the average human’s attention span is about eight seconds. That’s a drop of 33% over the past 15 years. For trainers and public speakers, this means that we have less time than ever to catch our audience’s attention, get them engaged, and ensure that they retain the information being shared.

In this course, you will learn how to use storytelling to engage the hearts and minds of your audience. We’ll cover the essential elements of a successful story as well as a variety of storyboarding and graphic design tools. After you complete this course, you’ll be ready to create engaging, compelling training sessions that inspire your students.

At the end of this course, you will be able to:

  • Describe how storyboarding leads to better training results.
  • Apply storyboarding techniques to create a strong foundation for training.
  • Design training that uses storytelling to make it memorable, compelling, and relevant to the audience.
  • Evaluate technology tools to determine what will create the best learning experiences needed for adequate training.

10. Change Management: Develop Strategies For Managing Change

None of us can escape change, but savvy trainers understand that it is well worth developing strategies to manage what comes with it! Everyone has to manage change, whether they embrace it or not, and so our approach is that having tools to help embrace it lead to the best outcomes. Change Management: Change and How to Deal with it courseware and training materials are designed for everyone in the workplace who needs a one day course on such topics as the stages of change, pacing, dealing with resistance, adaptive strategies, approaching changes as an opportunity for growth, and more.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Receive Lifetime Access to Course Materials, so you can review at any time.

The Super Soft Skills Mastery Bundle 10 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate In Conflict Resolution: Dealing With Difficult People Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Conflict as Communication

  • Understanding Conflict
  • Do We Have To Fight?
  • What is A Conflict?
  • How About Avoidance?
  • Self-Assessment
  • Initiating the Move

 Session 3: Benefits of Confrontation

  • To Talk or Not to Talk
  • Determining Your Involvement
  • Reciprocal Relationships
  • Pre-Assignment Review
  • Improving Relationships

 Session 4: Preventing Problems

  • The Importance of Empathy
  • Dangerous Misconceptions
  • How You Prevent Problems
  • Preventing Problems

 Session 5: Getting Focused

  • Getting to the Heart of the Matter
  • What's Missing?
  • Peeling to the Core
  • The Three F's
  • Facts
  • Frequency
  • Frustrated Relationship

 Session 6: Managing Anger

  • Coping Strategies
  • Expressing Anger
  • Dealing with Other People's Anger
  • Guidelines for Assertive Anger
  • Start Positively
  • Be Direct
  • Specify the Degree of Anger
  • Don't Accuse Others of Making You Angry
  • Share Your Feelings of Threat and Fear
  • Acknowledge Your Responsibility
  • Avoid Self-Put Downs
  • Self-Protective Techniques to Block Criticism

 Session 7: Dealing with Problems

  • Dealing with Problems
  • Working With the Suggestions
  • Explaining the Suggestions
  • Causes of Difficult Behavior
  • The Difficulty of Others
  • Dealing with Others

 Session 8: The Three-Step Conflict Resolution Model

  • The Three-Step Model
  • Research
  • Presentation
  • Presentation – What to Do
  • Take Action
  • Getting the Hang of Things

 Session 9: Practice Makes Pretty Good

  • Planning: Step 1 - Research
  • Planning: Step 2 - Presentation
  • Planning: Step 3 - Take Action

 Session 10: Changing Yourself

  • Negative vs. Positive Interactions
  • Negative Interaction
  • Positive Interaction
  • Take the Wheel!
  • Walking Away
  • Your Organization
  • Dealing with Negative Feelings
  • Put Yourself in Charge of You
  • Monitor Your Self-Talk
  • Be in Control
  • Work on Your Sense of Humor
  • Have a Support Team

 Session 11: Why Don't People Do What They Are Supposed To?

  • The Big Question
  • Answering the Question

 Session 12: De-Stress Options to Use When Things Get Ugly

  • Belly Breathing
  • Visualize
  • Music
  • Acupressure and Massages
  • Laughter
  • General Coping Thoughts When Things Get Messy

 Session 13: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 2 - Certificate In Get Organized for Peak Performance Time Management Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: The Power of a Change

  • Your Bucket List
  • 1 to 10
  • 11 to 20
  • 21 to 30
  • 31 to 40
  • 41 to 50
  • Pre-Assignment Review

 Session 3: Changing Our Perspective

  • Making Changes
  • Connecting with People
  • Paperwork
  • Reading
  • Exercise
  • Summarizing the Priorities
  • Case Study, Part One
  • Case Study, Part Two
  • Questions

 Session 4: Setting Goals

  • The Dot Exercise
  • Setting Goals
  • Setting Goals with SPIRIT
  • Setting a SPIRIT Goal

 Session 5: Planning Tips and Tricks

  • Guidelines for Efficient Planning
  • Using a Guideline
  • Making Plans
  • Organizing Your Work Area and Your Paperwork
  • Using a Tip

 Session 6: Setting Up a Routine

  • How Routines Can Help You
  • Creating a Routine
  • What to Include?
  • Creating Your Routine

 Session 7: Doing it Right

  • Balance
  • Balancing Your Week
  • Organize Your Time
  • Organizing Yourself
  • Let Things Go
  • Delegate
  • Five Levels and Five Steps of Delegation
  • Delegating Work
  • The Story
  • Managing Time
  • Questions, Part 1
  • Questions, Part 2
  • Discussing Sheila

 Session 8: Putting an End to Procrastination

  • Eating a Frog
  • Choose the Ugly One
  • Clearing Out the Frogs

 Session 9: Getting Organized

  • Surface of the Desk
  • Contents of the Desk
  • Getting Rid of Clutter
  • Guidelines for Keeping a Piece of Paper
  • Cleaning Up

 Session 10: Organizing Your Files

  • Sorting Based on File Type
  • File Categories
  • Working Files
  • Reference Files
  • Archive Files
  • Disaster Files
  • Your Filing System
  • Electronic Files
  • Your Electronic Files
  • Briefcase
  • The Batching Technique
  • Batching Tasks

 Session 11: Managing Your Workload

  • Managing E-mail
  • Looking at Your E-mail
  • Working Effectively with E-mail
  • Mary Marvelous
  • Question
  • Our Recommendation
  • Next Steps
  • Workload Analysis
  • The 168 Hour Plan
  • Using Your Time
  • More or Less
  • Happiness and Me Time
  • Regrets

 Session 12: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 3 - Certificate In Stress Management Online Course

Session One: Course Overview

Session Two: Defining Stress and How It Affects Us

  • Where Are You Now?
  • Defining and Identifying Stress
  • Ways to Look at Your Stress

Session Three: What is Stress About?

Session Four: Building a Solid Foundation

  • Taking Care of Your Body and Your Mind
  • Case Study
  • The "Less Stress" Lessons

Session Five: Mental Strategies

  • Changing Ourselves
  • The Triple A Approach

Session Six: Stress at Work

  • The Stress Tax
  • Stress Inventory
  • Finding Some Solutions
  • Stress Logging

Session Seven: Time Management Tips

Session Eight: Stress at Home

  • Budgeting Basics
  • The Everyday Stuff
  • Organization Tips

Session Nine: Drainers and Fillers

  • Recommended Reading List
  • Post-Course Assessment
  • Pre- and Post-Assessment Answer Keys
  • Personal Action Plan

Course 4 - Certificate In Communication Skills Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Pre-Course Assessment

Session 2: Creating Positive Relationships

  • Ten Quick Wins
  • Making Connections
  • The Power of Words

Session 3: Growing Our Self-Awareness

  • Do You Question Your Competence?
  • Competence Questionnaire
  • Developing Confidence

Session 4: Communication Basics

  • Defining a Skilled Communicator
  • Making Connections

Session 5: Communication Barriers

  • Case Study: New Neighbors
  • Common Barriers
  • Applying the Answers
  • Being Mindful

Session 6: Asking Questions

  • Asking Good Questions
  • Types of Open-Ended Questions
  • Introduction to Probing
  • Probing Methods
  • Pushing My Buttons

Session 7: Listening Skills

  • Can You Hear Me?
  • How Do You Rate Your Listening Ability?
  • Active Listening Skills
  • Responding to Feelings
  • Reading Cues
  • Demonstration Cues
  • Tips for Becoming a Better Listener
  • What Is Said and What Is Heard
  • Communication Situations

Session 8: Body Language

  • What Do Our Bodies Say?
  • Tips and Tricks
  • Managing Your Messages
  • The Signals People Send
  • Gestures
  • Interpreting Gestures

Session 9: Communication Styles

  • Understanding Dichotomies
  • Making Connections
  • Advantages and Disadvantages
  • Dichotomies in Action
  • Step Two
  • Step Three

Session 10: Creating a Positive Self-Image

  • Seven Things People Determine from Your Appearance
  • Pre-Assignment Review
  • Self-Evaluation

Session 11: Frame of Reference

  • Your Frame of Reference
  • Suspending Belief
  • Techniques for the Workplace
  • Prepare, Prepare, Prepare
  • Testing Our Theories
  • Delivering Your Message
  • Be Direct
  • Assertiveness
  • Self-Attitude
  • Words to Watch Out For
  • Your Inner Self Talk
  • Persuasion
  • Thirty Ways to Persuade
  • Case Study: A Negative Image
  • I Messages
  • The Assertive Formula
  • Expressing Your No
  • The Persistent Response
  • Guidelines for Saying No

Session 12: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 5 - Certificate In Managing Across Cultures Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment
  •     Questions

Session 2: What Is Culture?

  •     Defining Culture, Part One
  •     Defining Culture, Part Two
  •     Culture in the Workplace
  •     In and Out Groups
  •     About Stereotypes
  •     Some Common Phrases and the Stereotype Behind Them
  •     Making Connections, Part One
  •     Making Connections, Part Two
  •     Globally Useful Attitudes
  •     Useful Organizational Attitudes

Session 3: Communicating Effectively

  •     High and Low Context Culture
  •     The Contextual Spectrum
  •     Communication Differences Across Cultures
  •     Communication Skills
  •     Body Language Basics, Part One
  •     Body Language Basics, Part Two
  •     Handling Miscommunication
  •     Case Study
  •     Questions

Session 4: Team Building Across Cultures

  •     The Five Stages of Team Development
  •     Tips on Working with Virtual Teams

Session 5: Managing Across Cultures

  •     The Cornerstones of Diversity
  •     Knowledge
  •     Understanding
  •     Acceptance
  •     Behavior
  •     How Far Do You Accommodate?
  •     Dealing with Culture-Based Conflicts between Employees
  •     Questions
  •     Giving Culturally Sensitive Feedback

Session 6: Building a Multicultural Organization

  •     Making Connections
  •     Creating Inclusive Programs for New Employees

Session 7: Working with the Global Talent Pool

  •     Understanding the Global Talent Pool
  •     Dipping Into the Global Talent Pool

Session 8: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 6 - Certificate In Managing Customer Service Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Pre-Assignment Article, Part One
  • Pre-Assignment Article, Part Two
  • Pre-Assignment Article, Part Three
  • Making Connections

 Session 2: Six Critical Elements

  • Element One: A Customer Service Focus
  • Making Connections
  • Element Two: Defined in Your Organization
  • Making Connections
  • Element Three: Given Life by the Employees
  • Self-Assessment
  • Element Four: Problem Solving
  • Define the Problem
  • Research and Analyze the Problem
  • Establish a Criteria List
  • List Possible Alternatives
  • Evaluate Each Alternative
  • Select the Best Alternative(s)
  • Making Connections
  • Making Connections
  • Element Five: Measure It
  • Critical Evaluation
  • Informal Surveys
  • Focus Groups
  • Brainstorming
  • Benchmarking
  • Fish Bone (Cause and Effect, or Root Cause)
  • Element Six: Reinforce It
  • Additional Rewards
  • Developing and Maintaining Relationships
  • Phrases for Customer Service Success
  • Measurement in Practice

 Session 3: Understanding Leadership

  • About Leadership
  • Director’s Style
  • Coach’s Style
  • Supporter’s Style
  • Delegator’s Style
  • Understanding Your Comfort Zone
  • Our Comfort Level
  • The Cyclical Process
  • Managing Performance
  • Servant Leadership
  • Making Connections
  • Onboarding and Orientation
  • The First Day
  • Your Role as a Leader

 Session 4: Five Practices of Leadership

  • Challenging, Inspiring, and Enabling
  • Challenge the Process
  • Making Connections
  • Inspire a Shared Vision
  • Enable Others To Act
  • Making Connections
  • Modeling and Heart
  • Making Connections
  • Practices in Practice
  • Pre-Assignment Review

 Session 5: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 7 - Certificate In Emotional Intelligence Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment 
  • Pre-Course Assessment

Session 2: History of Emotional Intelligence

  • History of Emotional Intelligence, Part One
  • Making Connections, Part One
  • Making Connections, Part Two
  • History of Emotional Intelligence, Part Two

Session 3: Emotional Intelligence Defined

  • Definitions and Thoughts
  • The Six Seconds Model
  • Making Connections

Session 4: Blueprint

  • Instructions
  • Identify Emotions
  • Understand and Manage
  • Use and Communicate

Session 5: Optimism 

  • Defining Optimism and Pessimism
  • Choosing Our Approach
  • ABC's of Optimism
  • Pessimism versus Optimism
  • VET Process 
  • Adversities

Session 6: Validating Emotions in Others

  • The VALUE Technique
  • The SOLER Technique
  • Communication Technique

Session 7: Understanding Emotions

  • The Seven Human Emotions
  • What Do Emotions Tell Us?
  • Applying Emotional Intelligence
  • Positives and Negatives
  • The Emotional Map
  • Plutchik's Wheel of Emotions

Session 8: Setting Your Personal Vision

  • Defining Your Principles
  • Creating Your Vision
  • Understanding Your Values
  • Defining Our Values
  • Identifying Our Influences
  • Think in Terms of Relationships
  • Creating Your Vision Statement
  • What's Standing in Your Way?
  • Think in Terms of Relationships
  • Relationship Worksheet
  • Creating Your Vision Statement

Session 9: A Personal Action Plan

  • Starting Point 
  • Where I Want to Go
  • How I Will Get There
  • Summary
  • Recommended Reading List

Course 8 - Certificate In Getting Stuff Done: Personal Development Boot Camp Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment: Purpose
  • Pre-Assignment: Steps
  • Pre-Assignment: Images

 Session 2: Understanding Personal Efficiency

  • Defining Personal Efficiency
  • In the Groove
  • A Holistic Approach
  • Time Management vs. Personal Productivity

 Session 3: Developing the Right Attitude

  • Useful Skill Sets
  • Useful Attitudes
  • Why Multi-Tasking is a Myth

 Session 4: Laying the Foundation

  • Creating a Personal Vision Statement
  • Step One: Identifying Your Values
  • Bringing It All Together
  • Step Three: Put it all Together
  • Making Connections
  • Identifying Dreams and Setting Goals
  • Getting Some Ideas
  • SPIRIT
  • Putting it All Together

 Session 5: The Building Blocks of a Good Organizational System

  • Pareto's Principle
  • Characteristics of a Good Organizational System
  • Building a Customizable System

 Session 6: Creating the Right Environment

  • Garbage Out!
  • Step Two: Make an Action Plan
  • Step Three: Get Started, Part One
  • Step Three: Get Started, Part Two
  • Step Four: Finish the Task
  • Laying Out Your Workspace, Part One
  • Laying Out Your Workspace, Part Two
  • Re-Designing Your Workspace
  • Setting up a Daily System
  • Priority Tray
  • The Incubator
  • Sample Incubator
  • Using the Incubator
  • Using the Incubator Each Day
  • Setting up a Filing System
  • Four File Types
  • Filing Tips
  • Putting Everything Back Together
  • Putting it in Action, Part 1

 Session 7: Setting up your Virtual Environment

  • Organizing Electronic Files
  • Tips and Tricks
  • Making Your E-Mail Program Work for You
  • Commit to Your E-mail Program
  • Take Some Training
  • Set Up Folders
  • Schedule Backups and Archives
  • Automate What You Can
  • Use Time-Saving Tools
  • Exploring Applications
  • Top Applications

 Session 8: Setting up Your Information Management Center

  • Key Components of a System, Part 1
  • Key Components of a System, Part 2
  • Case Study: Sarah the Salesperson
  • Case Study: Walter the Writer
  • Case Study: Edna the Executive Assistant
  • Making Connections
  • Lessons Learned, Part 1
  • Lessons Learned Part 2

 Session 9: Managing Information in Six Easy Steps

  • GOPHER It!
  • Processing E-Mail Messages
  • Digging Donald out of the Hole
  • Problem One
  • Problem Two
  • Problem Three

 Session 10: Prioritizing Your Tasks

  • The Urgent-Important Matrix
  • Matrix Overview
  • Quadrant 1: Urgent and Important
  • Quadrant 2: Important but Not Urgent
  • Quadrant 3: Urgent but Not Important
  • Quadrant 4: Not Urgent and Not Important
  • Putting Tasks in Their Place

 Session 11: Saying No

  • Techniques for Saying No, Part One
  • Techniques for Saying No, Part Two
  • Techniques for Saying No, Part Three
  • Techniques for Saying No, Part Four

 Session 12: Creating Routines

  • Why Routines?
  • Start of Day Routine
  • End of Day Routine
  • Dealing with E-mail

 Session 13: Stopping Procrastination Now (Not Later!)

  • Tackling Procrastination
  • A Challenge to Change, Part 1
  • A Challenge to Change, Part 2
  • A Challenge to Change, Part 3
  • A Challenge to Change, Part 4

 Session 14: Applying Our Lessons at Home

  • Meals
  • Exercise
  • Fun Stuff
  • Children
  • Chores
  • General Organization

 Session 15: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 9 - Certificate In Training with Visual Storytelling Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: How Storytelling Can Boost Your Training Power

  •     Setting the Stage
  •     Training vs. Meetings
  •     Focusing on What’s Important
  •     The Golden Circle
  •     Connecting to the Why, Part One
  •     Connecting to the Why, Part Two

Session 3: The Elements of a Powerful Story

  •     Identifying Your Audience
  •     Choosing the Right Channels
  •     Connecting with the Audience
  •     What’s In It For Me?
  •     Making Connections
  •     Defining the Story’s Purpose
  •     What People Remember
  •     The Potential of Stories
  •     Transformation
  •     The Structure of Stories
  •     Making Your Structure Solid
  •     The Persuasive Story Pattern
  •     Developing the Story’s Content
  •     Creating a Catalog
  •     Case Study
  •     Questions

Session 4: Storyboarding Techniques

  •     Storyboarding the Old-Fashioned Way
  •     Sample Storyboarding Form
  •     Additional Approaches
  •     Storyboarding with Apps
  •     Sample Tools
  •     Collaborating with Others
  •     Animated Presentations
  •     Case Study

Session 5: Bringing the Story to Life

  •     Graphic Design 101
  •     Signal vs. Noise
  •     Case Studies
  •     Turning Down the Noise
  •     Going Beyond the Basics
  •     Flow
  •     Contrast
  •     White Space
  •     Unity
  •     Data Overload
  •     Choosing the Right Medium for Your Message
  •     Trainer’s Tip
  •     Making Connections
  •     Being Presentable
  •     Taking Your Visual Storytelling to the Next Level
  •     Avoid the Rush
  •     Practice on Camera in Slide Show Mode
  •     Be Deliberate About Being Memorable

Session 6: Tools and Technology

  •     Software Tools
  •     Haiku Deck
  •     eLearning Approaches
  •     Articulate Products
  •     Case Study
  •     Adobe Captivate
  •     Gamification
  •     The Growth of Gamers
  •     Applying Gamification to eLearning
  •     Relying on Technology
  •     Making Connections

A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 10 - Certificate In Change Management: Change and How to Deal With It Online Course

Session One: Course Overview

Session Two: What is Change?

Session Three: The Change Cycle

  • The Three Phases
  • Insights

Session Four: The Human Reaction to Change

Session Five: The Pace of Change

  • The Trend of Change
  • Case Study: Getting More from the Last Hour

Session Six: The Four Room Apartment

  • The Framework
  • Making Connections

Session Seven: Dealing with Resistance

Session Eight: Adapting to Change

  • Understanding Resiliency
  • Pre-Assignment Review

Session Nine: Strategies for Dealing with Anger

  • Managing Anger
  • Dealing with the Anger of Others

Session Ten: Managing Stress

  • Stress Management Techniques
  • Adjusting Your Attitude
  • Recommended Reading List
  • Post- Course Assessment
  • Pre- and Post-Assessment Answer Keys
  • Personal Action Plan

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

We provide a 7 Day Money Back Refund on all Courses

Pay Upfront €1999
Delivery Method Online
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Course Summary

Course ID No.: 00210CBVS
Delivery Mode: Online
Course Access: Unlimited lifetime
Time required: Study at your own pace
Course Duration: 60-80 Hours for total bundle
Assessments: Yes
Qualification: Certificate

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